Role
The Senior Specialist, Product Management will be focused on being an operations-oriented Product Manager and work with the platform product development team to make sure that customers have the right tools and capabilities. This role will report to the Vice President of Product Management - Connect & Shared Services Platform.

About the Role:
• Drive tangible data-driven Product performance outcomes across key Product metrics, manage to a quantified scorecard, continuously monitoring and analyzing key performance indicators and optimizing product performance
• Help deliver against key Product Experience metrics with a focus on optimizing CX, usage and revenues
• Embody a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Participate in cross functional teams including Delivery and Servicing teams to ensure that Products have a best-in-class servicing experience
• Partner with internal teams to build and monitor Product performance dashboards and drive ongoing Product enhancements focused on Product availability, scalability, resilience & redundancy and responsiveness
• Participate in scheduled Voice of the Customer engagement with the Regions, Customers and End Users to identify friction points, creating action plans and ensuring actions are added to the roadmap to address them
• Drive institutionalized knowledge building consistent product documentation (e.g., support documents) across the Studio framework
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
• Demonstrate and drive Mastercard Way behaviors through their behavior (e.g. customer and stakeholder interactions)

All About You
• Experience in product management and/or product development and care about operations (how customers use products)
• Knowledge of Open Banking, Consumer Payments, Payments in general is a plus
• Global or multi-national business experience strongly preferred along with highly developed multi-cultural sensitivity
• Ability to work with globally diverse team across different time zones
• Analytical and problem-solving skills
• Ability to structure, manage, and coordinate several complex workstreams with multiple stakeholders
• Self-motivated and ability to work independently (and with ambiguity) while operating within a team environment
• Ability to challenge established views and assumptions at all levels and facilitate/lead discussions & debates
• Personal presence and ability to clearly communicate compelling messages to senior management and business partners
• Strong oral & written communication and presentation skills, including communicating thoughts, ideas, and solutions logically in oral and written form
• Excellent listening skills and facilitating /guiding senior executives/colleagues

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
Salt Lake City, Utah: $99,000 - $158,000 USD