Title and Summary

Senior Specialist, Interchange Operations and Valuation Coordination

Overview
You will be working at the heart of Mastercard's business and enjoy a broad exposure to all its different aspects. You will be working across Eastern Europe, Middle East, and Sub Saharan Africa and across all products.
You will responsible for "Interchange Operations". This involves close coordination between different departments of TECH and business departments to assure that interchange and service fees are accurately implemented in line with business needs, customer expectations and regulatory requirements. The position offers a unique possibility to develop a thorough understanding of the technical and operational processes behind card payments.
In addition you will also be responsible for "Valuation Coordination". In this role you are an important bridge between our team and many functions, including:
• the Finance department, Billing Services, TECH (incl. communications)
• the EEMEA Regional Valuation and Interchange Committee (RPIC) - consisting of division representatives, product leads and other European Business Units
• the global Valuation & Interchange team
• the Public Policy and Localization teams
In this role as one of the main tasks you are coordinating the communication (internal and external) around the different valuation proposals developed by the EEMEA P&IC team.
This position requires:
• Managing the Interchange Operations, including:
oensuring a correct implementation of interchange and service fees in EEMEA together with the Customer Configuration Management (CCM) team in TECH
ocoordinating new interchange developments (Releases) for EEMEA, driving the process from inception to implementation and communication
othe publications of interchange bulletins, the EEMEA Interchange Manual, and postings related to interchange and/or service fees
ointernal and external interchange-related questions, analysis, reporting and training

• Coordinating and monitoring all EEMEA Valuation Changes:
oCoordinating the valuation announcements (bulletins) for all valuation proposals affecting EEMEA - ensuring announcements are aligned with approved proposal and implementation
oCoordinating the valuation implementations with Billing Services and the Finance valuation operations team to ensure that proposals are implemented accurately and timely
oDeveloping a dashboard to monitor the valuation proposal lifecycle post RPIC
Profile and key requirements:
The ideal candidate
• Is organized and process minded with exceptional project management skills
• Is able to manage projects and use project-management skills for managing more complex processes
• Is a strong team player, hands-on, and can operate effectively in a complex matrix structure
• Is able to prioritize tasks with a customer oriented mindset (i.e. manage expectations of our internal and external customers with a healthy dose of accountability and sense of urgency)
• Has strong communication and presentation skills and is able to translate technical and analytical information into documentation comprehensible for all stakeholders
• Will be able to demonstrate top class problem solving skills
• Has a strong drive and curiosity to learn, creativity, passion to achieve and excel
• Is able to take work in a sometimes ambiguous environment and take decisions not necessarily having all answers
• Has excellent analytical skills and a passion for numbers, including an excellent knowledge of Excel
• Is fluent in English

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.