Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Consumer Marketing
Overview
The Global Business Solutions Center team is looking for a Senior Specialist, Consumer Marketing to partner with Global Consumer Marketing and Priceless Platform team to support content management and merchandising activities. The ideal candidate is passionate about working with customers, consumer experience journey, highly motivated, self-starter, intellectually curious, analytical, and possesses an entrepreneurial mindset.
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Role
In this position, you will:
• Own activities related to content entry and upload into various platforms for presentment, including customer platforms or non-marketing platforms integrated with Priceless.com.
• Consistently update content on Priceless.com across each market, merchandising each market's homepage to feature newest/most relevant products, and what is relevant for the specific country.
• Become proficient in the technology capabilities of the Priceless Platform to develop and present solutions to meet customer needs.
• Work with the Global and Regional marketing teams to ensure sponsorship and experience strategies are fully integrated and cohesive.
• Collaborate with Global Consumer Marketing & Sponsorships to ensure that the platforms align with brand. strategy and meets the organization's standards.
• Support fulfillment activities, including reporting, funds distribution, refunds/chargebacks, and customer service for experiences purchased through Priceless.com.
• Tracks processes and metrics, providing reporting and readouts for KPIs focused on performance, impact, and value-add initiatives.
• Collaborate with various internal teams (marketing/sales, loyalty, fulfillment, market partners, and accounting) to ensure seamless delivery and execution.
All About You
The ideal candidate for this position should:
• In-depth knowledge of content strategy and marketing best practices.
• Have proven experience with Content Management Systems.
• Have experience in the platform admin tools building content, cobranded pages, merchandise, or troubleshooting.
• Have a willingness to develop an in-depth understanding of the business and related services.
• Be comfortable in a fast-paced environment with competing priorities and deadlines.
• Possess excellent communication (written, oral and presentation) and interpersonal skills.
• Possess a strong problem-solving ability, attention to detail, and a well-defined work ethic.
• Possess a sense of urgency and a customer service focus.
• Have knowledge in Microsoft software such as Outlook, Word, Excel, and PowerPoint.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.