Title and Summary

Senior Compliance Analyst - MPMS

Job Title:
Senior Compliance Analyst - Mastercard Prepaid Management Services Australia
Role Overview:
Working as part of the Mastercard Prepaid Management Services (MPMS) Compliance team, this position supports the provision of compliance services to MPMS' business across the Asia-Pacific (APAC) and Europe, Middle East and Africa (EMEA) regions. The role reports to the Director, Legal Compliance (APAC) and is based in Sydney.
The MPMS business operates in the financial services sector in APAC and EMEA and its prepaid card program management activities are subject to financial services and anti-money laundering regulation.
Working as part of the APAC Compliance team, the key function of this Senior Compliance Analyst role is to maintain oversight of MPMS' outsourced business functions -particularly customer service, complaints handling and fraud monitoring. A strong understanding of the regulatory requirements around these areas will therefore be required. The role also provide support to other compliance team functions, so a strong understanding of AML/CTF and financial crime will also be required.
Key Responsibilities:
• Support the business by ensuring outsourced customer service, complaints handling and fraud monitoring services remain compliant with internal and external/regulatory SLAs.
• Provide support to other AML/CTF analysts, reviewing transaction monitoring alerts and assisting with other monitoring and reporting activities as required.
• Provide support to the AFCA external dispute resolution complaints handling team.
• Provide general advice and support to the MPMS business on compliance obligations arising from applicable laws, regulations, guidelines, codes of conduct and market practice.

About you:
• An ability to understand and enforce key SLA compliance with internal and external teams. Experience in vendor management will be viewed favourably.
• A strong and confident personality, who is not afraid to speak with authority and hold people to account.
• Must have a strong understanding of financial service complaints and dispute resolution regimes, particularly ASIC RG271 IDR and AFCA EDR requirements.
• Must have a solid understanding of current industry fraud and financial crimes practices and operations.
• Must have knowledge of AML/CTF and financial licensing regimes and legislation.
• Must have the ability to manage, prioritise and advise on a diverse range of tasks and responsibilities.
• Must demonstrate a proactive, time sensitive, results driven approach in carrying out all duties, obligations and responsibilities.
• Ability to understand regulations and regulatory guidance, assess the impact and develop practical operational procedures to ensure ongoing compliance.
• Knowledge of Australian and NZ regulations and market practices is key, but experience of EMEA jurisdictions - particularly the UK - will be viewed favourably.
• We would expect applicants with a complaints handling or fraud management background, although applicants with strong AML/CTF or vendor management backgrounds are also welcome.
• Legal or business qualifications desirable.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.