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Overview:
We are looking for an all-star Senior Analyst to own our billing support activities. This individual will support all the business process for billing including new customer billing setup, manual billing submissions and billing data reporting and analysis. They will coordinate with Sales, Client Success Managers, Delivery Operations, and GBSC Billing Operations to onboard, update and terminate customers for billing and volume reporting. They will provide billing expertise in discussion of deal terms and pricing as part of the sales process.

Role:
• Coordinates with Billing Operations and Business Intelligence to implement billing setup and updates for rates and volumes (e.g. initial customer setup, pricing changes, product set changes, etc.) to support business units and finance teams
• Creates and submits manual billing files as needed
• Analyzes and reports on billing data, researches trends, identifies issues and follows up on or identifies resolutions
• Responds to inquiries from billing operations, business intelligence and client success managers within a defined Service Level Agreement [SLA]
• Identifies opportunities for process optimization within area of responsibility; coordinates with leadership to implement improvements
• Maintains desktop procedures and adheres to controls around revenues; supports collections operations
• Performs routine training to internal teams on billing related topics

All About You:
• Must be fluent in English (verbal and written)
• Experience reviewing and analyzing own work for quality, productivity and timeliness
• Experience implementing and suggesting process improvements
• Experience executing controls and assessing their effectiveness; makes recommendations to improve upon areas of concern
• Proactively builds relationships with business partners
• May produce and analyze internal reports with a moderate level of complexity (e.g., reports to Business Partners, Finance Leaders)
• Experienced with financial systems and applications (e.g.. Hyperion, Oracle)
• Experience resolving basic issues in a timely and efficient manner; begins to gain exposure to the resolution of complex issues

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.