Manager, Real Estate Services

Please attach a copy of your resume in English to expedite the screening process.

Overview:
• The Real Estate Services (RES) team supplies multiple services to Mastercard's core business - real estate transactions (acquisition, leasing, and disposition), workplace strategies, facilities management, capital project management, lease administration, workplace safety, data center management, environmental sustainability, and physical climate risk.
• These competencies are conducted through global alignment, proactively planning / execution, and optimization of enterprise's occupancy needs to ensure best in class quality of services and continuous improvement.
• This role will drive our North America customer experience strategy forward, by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role:
• Work with the Director of RES to develop real estate leasing / disposition strategies and implementation plans to manage business growth, improve workplace quality, drive cost savings, and optimize the real estate portfolio across North America.
• Manage internal and external stakeholders across geographies to drive portfolio performance.
• Develop and nurture relationships with local leaders and business units to develop and implement workplace management policies, processes, and best practices to align regional services levels with global standards.
• Represent and advocate for RES function in all regional leadership meetings.
• Oversee capacity and space planning competencies to establish clear business needs.
• Collaborate with RES global services provider to achieve set goals as well as ensure their onsite teams perform optimally.
• Partner with Environmental Sustainability team to ensure green lease, design, and building standards are fully integrated across the region.

All About You:
• Must be fluent in English (verbal and written).
• Thorough understanding of capacity planning, facilities management, project, and transaction management principles / concepts.
• Professional accreditations from GBCI/Green Star/BREEM, IFMA / BIFM, CoreNet Global, RICS (e.g., LEED/Green Star/BREEM, FMP, CFM, MCR, and MRICS) in any / all discipline will be given preference.
• Proven understanding and management experience within North America on a regional multi-office basis.
• Effective communicator comfortable engaging all levels of management.
• Ability to meaningfully collaborate with executive leadership to present business cases, financials, and design concepts effectively.
• Strong understanding of outsourcing in corporate real estate and supplier partner management concepts, with special emphasis on adoption of global outsourcing models.
• Strong people skills, with proven ability to build rapport with internal / external stakeholders to educate and guide them through strategic RES standards and initiatives.
• Strategic thinker with strong analytical skills and ability to provide thought leadership.
• Exceptional verbal, written, and presentation skills.
• Ability to work independently and with cross-functional / multi-cultural teams.
• Regional travel as needed.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.