Manager, Product Management

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Overview
Mastercard's SSO Security Solutions Organizatoin (SSO) is among the fastest growing vertical within Mastercard, developing and delivering scalable, world-class security products and services for customers across the globe. SSO represents a range of products covering Post-Transaction Experience, Network Solutions, Identity, Behavior, Cyber Security, Crypto AML and Enterprise Risk.

Role
The Manager, SSO Product Management, will be responsible for development and execution of product strategy in support of key Dispute Resolution and Chargeback solutions in AP.

This role will:
1)Report to the Director, SSO Product Management, Asia Pacific and work closely with the Regional and Global teams to drive product strategy of key SSO solutions.
2)Work closely with SSO Product groups and Divisions for Asia Pacific to develop and deploy end to end Go-To-Market plans across key Geographies / Solution sets.
3)Drive optimization of selected products through thought leadership in creation of new enhancements and services to the SSO solutions to deliver competitively superior customer value, increase differentiation and deepen customer engagement.
4)Define business and technical requirements for customer success and product optimization; and drive these with the functional support teams such as Operations & Technology, Finance/Pricing, Marketing and Business Development teams at a regional level. This includes:
oEnsuring that the selected products and services are enabled at the market level (eg. compliant with rules and regulations, billing set up, implementation processes defined)
oComplying with the Pricing approval, Studio (Product Management Excellence) and New Product Development/Go-To-Market (NPD/GTM) processes from concept through launch
oParticipating in the planning, development, and design of product marketing strategy and in the execution of advertising, promotional, and sales programs
5)Drive product penetration with market development strategies and activities to support sales and account strategies and channel management approaches. This includes:
oAssessment and development of expansion plans with clear value to address key customers and market needs
oDevelopment of business cases to support go-to-market plans based on in year and longer term plans
oOverseeing the timely development, refresh and implementation of these plans
6)Develop deep understanding of customer behavior and market trends by analyzing relevant data to inform product strategies and forecasting
7)Monitor performance of solutions (including technical issues and customer feedback), and assist in resolving day-to-day operational escalations with Customer Support.
8)Achieve annual revenue targets for existing and new products and services

All About You
We are looking for a proficient agile person with interest and passion for payments and/or fintech, banking, financial services, e-commerce and all things digital.
• Experience in the Payments ecosystem, especially in Disputes Management, is an advantage.
• Have curiosity, agility, creativity, and a team player attitude.
• Be eager to learn, develop and get involved, be ready to roll up your sleeves.
• Strong analytical and problem-solving skills with an ability to identify key issues, structure analysis and synthesize large amounts of data, and provide recommendations effectively
• Enjoy working and building relationships in multicultural matrix organization.
• Have strong written and verbal communication skills in order to clearly articulate and simplify complex topics.
• Fluent in English. Proficiency in spoken and written Mandarin will be an advantage.
• BA degree or above

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.