Manager, Product Management

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Mastercard's Services team is responsible for safeguarding trust in payments, both now and in the future. We ensure that transactions and interactions are safe, simple and smart. The Card & Payment Ecosystem Security organization within Services is responsible for developing and managing cybersecurity solutions that help build trust in the Mastercard ecosystem while increasing Mastercard's posture as a leader in the cybersecurity industry.

Role & Responsibilities:

Mastercard is using global threat intelligence to secure today's digital economy - in the payments ecosystem and beyond. The Product Manager will manage the threat intelligence process that supports the Card & Payment Ecosystem Security product function. The role is responsible for developing threat intelligence deliverables derived from business needs, market opportunities, and cyber-enabled fraud trends. This role will lead a team of intelligence analysts who research and understand the cyber threats impacting merchants and financial services.

• Drive the end-to-end product lifecycle from concept to market, ensuring effective product launch.
• Manage the process of collecting and analyzing customer feedback related to payment card fraud.
• Develop and build comprehensive business cases that address the latest threats impacting payments.
• Collaborate closely with cross-functional teams including Product Development, Commercialization, Legal, and Account Managers to ensure the product's success and alignment with customer needs.
• Stay up to date with the evolving landscape of cyber-enabled fraud, scams, and payment security.
• Lead efforts in understanding and integrating expertise in transaction datasets into product strategy.
• Present findings, updates, and strategies to internal stakeholders and external audiences with varying levels of experience, tailoring content for each group.
• Ensure effective communication and coordination between teams to meet deadlines and achieve business objectives.

All About You:

• Proven ability to lead and manage product development, from initial concept through to market launch, driving innovation and product success.
• Comfortable presenting complex topics to diverse audiences.
• Experience translating and applying business requirements (internal, external) to technical product requirements and product strategies
• Strong leadership and communication skills, with the ability to influence cross-functional teams.
• Detail-oriented and capable of managing multiple tasks simultaneously in a fast-paced environment.
• Expertise in Microsoft Office Suite (Word, Excel, PowerPoint) to create reports, presentations, and analyses.
• Experience working with fraud-related data including authentication, authorization, clearing, and chargeback data.
• Ability to multitask, prioritize, and deliver results while ensuring high-quality outcomes.
• Strong expertise in payment card fraud, including deep understanding of the fraud and scam landscape.
• A fraud and/or cybersecurity certification is preferred.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.