Manager, A2A Product Management

Financial Crime Solutions (FCS) is a cross-functional team under Fraud & Resiliency within the Services division of Mastercard, overseeing solutions that are dedicated to safeguarding businesses and consumers from various financial crimes. Made up of our product management; data science, operations and technology partners, we have launched solutions that detect and prevent financial crime, with advanced technologies, data analysis techniques and industry best practices to identify suspicious patterns, behaviours, and transactions on a global scale.

This role presents a unique opportunity to engage with third party partners and help contribute to the ongoing success of our solutions, by providing valuable product support, and helping to shape the next phase of development on our roadmap. Through collaboration, strategic analysis and innovative thinking, this role will help strengthen our position in the market and provide unique learnings in an ever-evolving landscape.

Role
• Collaborate and drive third party engagements, enabling our products to scale and add further value to our customers
• Leverage the Studio framework to manage the delivery of ongoing innovation and enhancements to focus Products
• Deploy test & learn experimentation to ensure that the end user and customer experience is continuously optimized
• Take accountability for the delivery of key product enhancements and partner with Guild members to deliver (e.g. CX&D, Product Management - Technical)
• Understand the Software Development Lifecycle and surface any barriers or obstacles to deliver capabilities on time and budget. Proactively communicate situation and proposed solutions to senior management
• Participate with stakeholders in cross-functional teams (e.g. Data Science, Engineering, Product Operations) in the development of business requirements to achieve Product objectives
• Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework
All About You
• Strong communicator enabling third party collaboration and partnership opportunities to help with financial crime prevention
• Take a data-driven approach to product enhancements, identifying opportunity areas and contributing to prioritise enhancements on the Product roadmap
• Understand Mastercard's business model and take key financial or commercial factors into consideration to positively influence revenue delivery and cost efficiency
• Incorporate and understanding of financial crime and the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.)
• Leverage working knowledge of Mastercard business, systems, products and customer requirements in making fact-based business and product decisions
• Actively partner with the Guilds to create best practices within the Program with a focus on driving continuous improvement in the Program's operating model and make proposals to Program leadership on enhancement opportunities
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
• Lead by example with hands-on approaches to demonstrate product management excellence and share best practices
• Demonstrate and drive Mastercard Way behaviours through their behaviour, (e.g. customer and stakeholder interactions)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.