Title and Summary

Director, Product Management

Overview:
In partnership with regional Merchant and Acceptance teams and cross-functional partners around the globe, Global Acceptance Solutions works to expand merchant acceptance and help merchants and acquirers grow their businesses through Acceptance solutions and programs. Acceptance is a foundational pillar of Mastercard's success, complementing our technology, franchise, brand and customer relationships to support and grow Mastercard's network.

Role:
Drive tangible data-driven business outcomes at the product level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance
• Interpret and apply program vision and strategy to product strategy and roadmap for the Products they manage, clearly communicating it to key stakeholders on an ongoing basis
• Leverage the Studio framework to manage the delivery of ongoing innovation and enhancements to focus Products
• Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Partner with Delivery and Servicing teams (GCC, CTS, Biz Ops) to ensure that Products are easy to deploy and deliver a great experience during operation
• Demonstrate depth of knowledge of their Product and the ecosystem in which it operates (e.g. regulatory, legal, technology, competitive environment). Apply this knowledge to the development of winning Product strategies
• Demonstrate awareness of Mastercard's broader Product offering and the ability to leverage Products from other business areas to augment Product capabilities
• Drive the delivery of key product enhancements and partner with Guild members to deliver (e.g. CX&D, Product Management - Technical)
• Understand the Software Development Lifecycle and manage any barriers or obstacles to deliver capabilities on time and budget in partnership with the Product Management-Technical Guild.
• Leverage data to quickly identify Product performance challenges, creating proactive plans to drive usage and revenues. Use data-driven analysis to prioritize resources to deliver against the plan
• Ensure that the broader Mastercard organization is enabled to sell focus Products by creating compelling communications & marketing content in partnership with Marketing
• Lead cross-functional teams (e.g. Product, Product Management-Technical, CX&D) in the development of business requirements to achieve Product objectives
• Partner with the Guilds to create and share best practices within the Program with a focus on driving continuous improvement in the Program's operating model
• Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
• Demonstrate and drive Mastercard Way behaviours through their behaviour, recognitions, coaching, and employee engagement.

About You:

Product management experience
• 5+ years of professional experience in new innovative product development and management, client facing consulting and technology.
• Strong understanding of the emerging technologies, merchant needs and prevailing business models.
• Strong focus on consumer experience coupled with very strong analytical and creative problem-solving skills. Passion for the customer.
• Excellent communication skills and ability to engage senior executives with ease. Ability to understand their requirements, build out plans and deliver on those.
• Sensitivity for multi-cultural, diverse background.
• Proven ability to build collaborative working relationships with stakeholders at the global/regional or local level.
• Ability to manage multiple projects, manage creative resources.
• Strategic mindset with ability to make quick decisions in challenging, ambiguous situations.
• Motivated self-driver, able to manage complex/multi-geography projects with a discipline for priority-setting and follow-through.
• Demonstrated curiosity, agility and rapid learning on competitors, technologies, and products.
• Nice to have:
oMaster's degree
oTechnical background
oExpertise in payment industry, merchant or acquirer, payment facilitator, fintech companies, and developers.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.