Title and Summary

Associate Specialist, Product Operations

Overview

Mastercard Cross-Border Services helps banks, digital partners and non-bank financial institutions modernize their cross-border payment
to provide senders (entities and individuals) with faster, more transparent, and more secure payments through multiple channels and payout methods. Cross-Border Services specializes in payments for any purpose: business to business (B2B), P2P, P2B, B2P/B2C, G2P payments and a variety of payout options including bank accounts, mobile money accounts, consumer cards, and retail cash pick-up.

Mastercard's Cross Border Services Product Management-Technical team is responsible for innovative product development through platform management to support Cross Border service offerings. Product Platform team supports the Cross Border's Product Roadmap and is responsible for driving the alignment of business and technology by working with cross-functional stake holders (internal and external).

Associate Specialist, Product Management - Technical role under Product Management-Technical team is part of PM-T guild

What are we looking for?
• Are you motivated to be a part of fast-paced environment?
• Do you have experience in partnering with cross-functional stakeholders globally?

Role
• Coordinate with different MA functions to solve problems and deliver solutions related to Network
• Documentation of RSP functional specifications, which includes data field mapping, response code mapping, end-point guides, etc.
• Configuration of Mandatory field requirements
• Implementation of routing rules
• Setting RSP configurations
• Troubleshooting distribution issues
• UAT / Story acceptance
• Strong knowledge on Payments via different channels including APIs and File processing.
• Work closely with other members of Product Management-Technical team and share the knowledge base through trainings and clear
documentation.
• Participate to Cross-Border Services operational reviews, and address issues and improvements with Technology and Payment Operations.
• Assist with Platform training to be provided to larger Product community

All About You
• Strong Analytical/Problem solving skills
• Autonomous and must be able to work independently in a very fast paced environment
• Strong experience in decision making based on data sets and must participate towards process improvements
• Must possess strong communication skills (oral and written). Demonstrate experience in challenging the product and technical communities
when appropriate to build proper solutioning
• Experience building strong relationships with multiple stakeholders, partnering with, and influencing teams while maintaining the respect for
the individuals
• Demonstrate leadership in taking accountability, acting with a sense of urgency, and delivering plans with passion, ambition, and aptitude
• Must exhibit good adaptability and motivation
• 2-5 years experience in the payments space.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.