Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Benefits Delivery
Overview
The Analyst, Benefits Delivery role will be responsible for providing support to benefits and wellbeing programs. This role is responsible for operational and administrative aspects of our benefits programs, primarily for Latin America and the Caribbean (LAC) region. The person in this role will partner with relevant stakeholders, including the Benefits Design team, GBSC (Global Shared Services Center), Payroll, TPRM (Third Party Risk Management), P&C (People & Capability) technology, Legal, Sourcing, Transaction services and other groups to ensure programs are delivered accurately and on time. This is an exciting opportunity to make an impact at Mastercard!
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Responsibilities
• Successful delivery of the day-to-day operations of all benefits programs including group health, dental, vision, accidental death & dismemberment, life insurance, business travel accident, retirement plans, etc.). including open enrollment, plan renewals, operations, etc.
• Manage benefits vendors, including performance monitoring, onboarding, and third-party risk management.
• Ensure local programs are implemented and partner and GBSC-HR on ongoing administration and delivery.
• Provide analytical support on Mastercard's Benefits Delivery projects, programs, and ad hoc requests for the LAC Region.
• Support rollout and cyclical benefits communications, including drafting and editing previously drafted communications.
• Respond to employee inquiries that are escalated from Mastercard's GBSC in an effective, clear, and kind manner.
• Support the TPRM process and partner with the TPRM team to close out open compliance issues.
• Mediate claims between vendors and employees and escalates issues as appropriate.
• Maintain data and tables within Mastercard's HR databases.
• Help implement new benefits tools as required.
• Review of contracts, with the support of your leader, sourcing and legal.
Experiences/Skills requirements
• Experience with benefits operations/delivery, including management of third-party providers and contracts
• Computer proficiency and technical aptitude with the ability to use powerpoint and excel; experience with HRIS systems and benefits databases
• Demonstrated success handling employee inquiries in accurate, timely fashion
• Able to maintain strict confidentiality as required
• Proven ability to work effectively in a team environment
• Demonstrated ability to collate, review and analyze benefits data
• Experience working in a global organization
• Excellent organization and communication skills, including fluency in English and Spanish
• Fluency in Portuguese is a plus
• Strong analytical skills
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.