Title and Summary

Analyst, Account Management

Overview

As an Account Manager within our Digital and Retail Partnerships team, you will play a pivotal role in building and maintaining strong relationships with key partners across multiple key partners. The ideal candidate is passionate about the customer journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset to problem solve.

Responsibilities

• Influence account strategies using analytical problem solving and leveraging data tools to provide market data and customer specific recommendations.
• Understand our and the customers' strategic agenda, operational set up and capabilities, and identify opportunities to deliver against these objectives within the technical framework.
• Provides support to communicate innovations, technology and Mastercard product to customers.
• Work directly with the customer on all day-to-day issues, ensuring they receive the highest standard of service. This will include dealing with escalations, providing management reporting, preparing presentations for senior leadership etc.
• Develop strong internal relationships and partner with multiple internal functions, including Product, Digital, Finance, Marketing, Customer Delivery and Gateway teams.
• Undertake analysis, research and business planning, reporting trends and competitor intelligence to stakeholders.
• Build strong relationships with the customer at all levels.
• Participate in the sales pipeline management process.
• Manage tracking of contractual agreements and deliverables as required.
• Support the team on various strategic initiatives.

All About You

• Suitable candidates will bring previous experience in a sales analysis support role and is looking for the next step in their career
• The ideal candidate for this position should continually look at the market and competition to see what is happening with the ability to speak to current market trends and innovation
• Strong verbal, written and presentation skills are essential, with high competency using Excel and PowerPoint.
• Ability to present complex information and recommendations in an easily understood and impactful way.
• Outstanding analytical and problem-solving skills.
• Experience in payments is an advantage but not a requirement.
• Familiarity in working in a sales / commercial environment including interacting with customers.
• You are proactive, curious to learn, and eager to crack complex topics.
• Pre-sales and technical implementation experience desirable
• Curious about technology and payments.
• Customer focus with proven ability to establish productive working relationships both internally and across customer organisations.
• Holds self and others accountable to deliver timely and high-quality results.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.