Job Description:
The role is part of the Global Site Infrastructure Team, responsible for management of all local infrastructure services & projects in the Hackettstown, NJ location, covering all segments. The role is also responsible for our managed service delivery across responsible sites managing day-to day activities of contractor resources. A key part of the role is to lead one of our Northeast services, leading a group of peers to measure and improve service delivery at regional level and liaising with counterparts in the other regions.
What are we looking for?
- 5+ years' experience in IT service management, IT project management, or similar experience
- Undergraduate related degree or related experience
- Corporate IT experience
- Experience managing IT change within a business context
- Broad understanding of infrastructure technology
- Strong stakeholder management skills
- ITIL certification is preferred
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What will be your key responsibilities?
- Service management of all local infrastructure services in the HKT, N.J. MW Market Hub location
- Build, maintain & implement ongoing site infrastructure improvement plan (incl. servers & computer room, end user support etc)
- Day to day execution of site business operations activities should be a minority component of the role, although still accountable for the service delivery to the site(s)
- Identify opportunities for improved reliability, supportability or efficiency & incorporate into plan
- Manage resources to implement hands-on aspects of the plan
- Work with project teams / application owners to recommend appropriate solutions such as local hosting options
- Regularly review site service levels, project activities, site infra roadmap etc. with BP teams & understand their priorities & the impact of these on the site infrastructure
- Plan & request CAB budget for the site(s)
- Manage more complex technical requests not typically handled by the Business operations roles
- Manage larger, more complex technical projects for the site(s)
- Make recommendations on and lead infrastructure / service improvement projects across region/ market / segment
- Proactive driving of a specific technology, process or service area across multiple sites or the region AND/OR lead centrally driven deployments across multiple sites or the region, working with requesting team to define appropriate deployment plan & recommend any changes following pilot phase. This should take up at least 20% of the individual's role.
What can you expect from Mars?
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.