About us
Mark Anthony Brands International (MABIUC) is a leading multinational alcohol beverage business, known for successful brands such as White Claw, Glendalough Whiskey & Gin, Bearface, Mike's Hard Lemonade, and many more!
We develop and market a wide variety of alcohol brands ranging from premium spirits to Ready to Drink (RTDs) beverages. Sales of our U.S. focused brands total more than 85m cases per annum through our US affiliate Mark Anthony Brands Inc., the fastest growing major beer co. in the United States. Our Canadian affiliate Mark Anthony Wines & Spirits, Canada's largest premium wine, beer and spirit distributor, offers a combination of our proprietary brands, as well as some of the leading international wine, spirit and beer brands. MABIUC is also in the process of developing new markets for our fast-growing brand portfolio, through a direct distribution model as well as indirectly through some of the world's leading beverage marketing and distribution companies.
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At MABIUC we hire passionate people because nothing great is done without passion. We trust those closest to the work to do what's right, to act like an owner.
We are growing a lasting legacy, where people come first.
Location
This role is based out of our Dublin Office. We love our office and the setting it provides for celebration and collaboration. But we also appreciate the opportunity to work remotely can energize you too, so we do offer flexible arrangements within Ireland!
What you'll do
As our new Senior Desktop Support Technician position, supporting our Dublin Head Quarters, you will apply your deep expertise in desktop support and serve as a go-to resource for complex technical issues and strategic guidance.
Additional key responsibilities include:
- Customer Service: resolve IT issues, liaising with IT team members on application and system issues.
- Open, monitor, troubleshoot, and resolve tickets promptly, documenting actions and solutions, and ensure customer satisfaction by taking ownership of open tickets and fully resolving incidents.
- Receive, inventory, deploy, wipe, and reimage IT equipment such as workstations, laptops, mobiles, and monitors, and document all incidents and requests in the reporting/ticketing system.
- Maintain and troubleshoot hardware, software, and networks, handle inquiries, provide status updates, suggest process improvements, and document inquiries
- Successful completion of assigned tickets in a timely manner.
- Receiving maintaining and redeployment of IT hardware.
- Assist in developing and documenting standard operating procedures (SOPs).
- Support on vendor Management process development
- Process improvements for IT Desktop Support team Dublin
- Creation of user documentation and training manuals
- Serve as a technical advisor for desktop support staff, offering guidance on best practices and advanced techniques
What you'll bring
- Bachelor's Degree in Information Technology (IT), Network Administration, Computer Science, or related field.
- 3+ years of previous desktop support or related experience
- ITIL Foundations v4 Certified
- Advanced networking, Operating Systems knowledge is an asset
- Knowledge of different applications such as, Service Now, Intune, Microsoft Entra ID, MS Suite, Active Directory, TeamViewer, Jira
- Experience with ticketing systems.
Who you are
- Strong collaboration, teamwork and relationship building skills across multiple levels and functions in on organization.
- Sophisticated organization skills including the ability to prioritize and manage multiple projects.
- Have a positive, proactive 'can do' attitude and a ambitiously curious mindset to be best in your craft.
- Can apply their deep technical expertise to resolve complex issues and ability to develop efficient operating process.
- Self-motivated with a sound sense of ownership and accountability.
- Excellent problem-solving and project management skills.
- Result driven and can handle ambiguity.
We thank all candidates for their curiosity about MABIUC and we will get in touch with those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your recruiter.
At MABIUC, we live by our 5 Core Values every day:
Sense of Urgency
Our business moves fast and so do we. We understand the power of now. We have relentless drive and believe if it can be done, we're the ones who will do it first.
Authenticity
We need to stay real because our brands, our stories and our culture must remain genuine to thrive. When we have the best intentions for all, we create space to be our whole selves and do great things together.
Simplicity
Our lives are complicated enough. So why use 50 words when you can use 5? We thrive in ambiguity and change, but we also know how to translate our goals into simple explanations and actions.
Humility
Egos distract us. When we're humble, we're open to listen, take feedback and change direction quickly. We're here for each other, and together we do great things.
Trust
We respect and rely on each other. Trust is the backbone of our relationships, and we work hard not to break it. This level of trust allows us to be all-in and take comfort in the support of our teams.
Mark Anthony Brands is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in the Republic of Ireland.