Program Manager

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Assistant Program Director who wants to make an impact in the lives of others.

Purpose & Impact:

The Assistant Program Director will support the mission and purpose of the Case Management Organization program. Will assist CMO Program Director as needing to ensure performance and contractual benchmarks, direction to Case Manager and Case Manager Supervisors in designated units, developing and enhancing community relations, attendance at community meetings as directed by supervisor, overseeing PQI and Accreditation processes with guidance from Program Director. Responsible for meeting contractual performance and ensuring safety, well-being and permanency of children served.

Essential Functions:

• Monitors daily operation of assigned Case Management units to assure client safety and case management progression toward agency’s contract goals.
• Identifies cases of special interest or increased risk, and arranges for staffing's with Case Manager, Supervisor and Program Director.
• Reviews random samples of case files and Home SafeNet notes from each assigned unit to determine effectiveness of services and quality of documentation.
• Meets with each assigned Supervisor at least once every 2 months to review cases, and to assure Supervisor’s compliance with bi-monthly one-on-one supervision of Case Managers.
• Meets regularly with Program Director to review cases.
• Participates with Program Director and Supervisor of Quality Assurance in formulation of agency policies, and with agency CQI activities.
• Attends staffing's and meetings as required.
• Is available by cell phone 24 hours 7 days per week unless on agency approved leave.
• Performs written employee evaluations for all assigned Case Manager Supervisors.
• Responds to staff and clients to ameliorate problems.
• Participates in recruitment, hiring and training of new employees.

Other Functions:

Performs other duties required to meet this program's goals.

Physical Requirements:

Must have a high level of energy, be adaptable to irregular hours, be able to be on-call as needed, and be available to travel as required.

Education:

Bachelor’s degree in Human Services is required.

Experience:

Must have a minimum of 5 years of job-related experience and 3 years of supervisory experience.

Skills:

Must possess demonstrated leadership and administrative abilities, be able to interpret statistics in order to monitor contract performance, be able to establish effective working relationships with agency staff and with outside service providers, ad be effective at communicating at all levels.

Other:

Must demonstrate sensitivity to our services population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports to Program Director
• Team player with co-workers, administrators, and funders
• Accurate, complete, and timely submission of required statistical reports
• Adherence to all licensing and quality assurance standards
• Adherence to agency policies and procedures
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.  

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.