Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.
We are looking for Operations Specialist Lead to maintain our fleet of shared electric vehicles. As an Operations Specialist Lead at Lime, you will wear multiple “helmets” to support our daily operations. This role is ideal for mechanically-inclined operations professionals that want to broaden and build their career experiences in a highly flexible position.
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This is a night shift position with hours of 8:00 pm - 4:30 am and will cover two weekend days. Options for weekend days are either Friday and Saturday or Saturday and Sunday.
What you’ll do:
- Hire, lead, and train a team of Operations Specialist and Senior Operations Specialist while assigning daily tasks as needed and ensuring workflow is efficient and thorough
- Train and onboard new Operations Specialist and Senior Operations Specialist while maintaining a team oriented environment and integrating new members to the team
- Evaluate performance of your team and give performance feedback
- Safely operate a van for approximately 8 hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
- Load batteries into cargo vans and swap in/out across different vehicles
- Review and address incoming city requests regarding Lime vehicles as outlined by Lime established service level agreements
- Maintain communication with the OS team including peers, shift lead, and manager
- Review and report any vehicle repair and maintenance needs
- Monitor Lime events to ensure cleanliness and safe usage of our vehicles
- Safely operate a pallet jack and/or push cart on a frequent basis
- Support battery management operations when applicable
- Additional job related tasks as assigned
About you:
- Must be at least 21 years of age and have a valid driver license with a good driving record
- 6 months of experience as Operations Specialist/Senior Operations Specialist at Lime or delivery driver or similar external experience; plus 6 months of leadership/coaching experience required
- Ability to lift up to 65lbs on a frequent basis required
- Ability to operate a mobile device including having knowledge of in app-based workflows. iOS experience preferred
- Ability to work various shifts including evenings and weekends
- Ability to safely operate a pallet jack and/or push card on a frequent basis
- Ability to read and follow instructions
- Good knowledge of the local geography preferred
- Experienced driving large vans preferred
- Ability to inspire others around you; positive attitude and a collaborative spirit
- Willingness to learn, a great attitude and ability to work well with others - teamwork is key to success!
- Some understanding of workforce management to help staff the team appropriately and ensure each shift has the correct number of employees; and knowledge of google sheet
The hourly rate for this position is $26.00 ($24.00 + $2.00 shift differential). Benefits may be provided as part of the compensation package, depending on the position offered.
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Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
Why Lime?
When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:
Competitive hourly rate
Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
Flexible vacation policies with ample paid holidays tailored to country of residence
Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
Support for retirement and financial goals with unlimited access to financial advisors
Unlimited, complimentary use of our vehicles in hundreds of cities around the world
Professional growth opportunities through quarterly learning days and top-tier tools
Opportunities to connect across teams and locations to network, socialize and volunteer
Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
Consistent recognition of great work through meaningful rewards and career advancements
Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.