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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
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Description and Requirements
This role supports the Lenovo Services Upsell team responsible for revenue growth through Parts Sales and Billable Services. Responsibilities include support for billing, credits and vendor management. This role will be measured on supporting an exceptional customer experience and timely resolution of activities.
Position Responsibilities:
- Billing for Parts Sales and Billable Repair transactions
- Dispute resolution including processing credits and issuing RMAs
- Support for credit line renewals and tax certificates
- Vendor management including maintaining account details and new vendor set ups
Basic Qualifications:
- 3+ years prior sales operations and partner engagement experience or equivalent
- Bachelor's degree in relevant field or equivalent professional work experience
Preferred Qualifications:
- Proficient in Microsoft Office applications with strong Excel skills
- Strong analytical, interpretation and problem solving skills
- Excellent organizational, multi-tasking, prioritization and problem resolution skills
- Works well independently, yet is cooperative in working with team assignments and activities
- Understanding of policies, procedures, and processes related to billing activities
- Strong customer focus and communication
- Relevant systems experience (MSD, SAP, LGVM, ECMS)
- Effective verbal and written communication skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United States of America - North Carolina - Morrisville