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Description and Requirements
The ideal Field Sales Representative will be sales-oriented, articulate, and possess sound verbal and written skills, with the desire to reach high performance sales targets. You will need to be able to quickly understand a customer's challenges and requirements and have the ability to go above and beyond to ensure complete customer satisfaction. A basic understanding of data center infrastructure including server configuration, network and cloud topology, and storage architecture is required.
Key Responsibilities
- Manage configuration support requests from inbound sales calls and provide accurate, tailored quotes for server and storage solutions.
- Engage in inbound and outbound sales calls, as well as chat interactions, to drive revenue, margin performance, and exceptional customer satisfaction (CX).
- Assist the eCommerce telesales team in qualifying customer requirements via phone and email.
- Support the local ISG eCommerce business by identifying cross-sell opportunities and generating leads in collaboration with IDG eCommerce telesales agents.
- Drive profitable revenue growth across the ISG eCommerce server and storage portfolio.
- Understand customer datacenter environments and use solution-based selling to address customer pain points and workload needs.
- Collaborate with inbound, outbound, and channel sales teams to achieve shared revenue and profit goals, including pipeline follow-up and qualification.
- Track and report weekly customer interactions, target attainment, and provide quarterly performance updates, forecasting, and business planning.
- Demonstrate digital proficiency and a willingness to enhance your skills in eCommerce technology.
Basic qualifications:
- Minimum of 2 years of proven technical sales experience
Preferred qualifications:
- Excellent customer communication and negotiation skills.
- Datacenter sales experience (server/storage/cloud)
- Enthusiastic about IT products and a student of a data center and technology
- Energetic, self-motivated, proactive
- Strong time-management skills, resilient to pressure and adaptable to change
- Strong team player that can work across multiple organizations
- Possess experience with CRM (Salesforce.com,) and/or Microsoft 365
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United States of America - North Carolina - Morrisville