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Description and Requirements
Job Description
As part of a team with regional scope (Americas Group) based in CABA (Lenovo Buenos Aires Service Center), you will perform a wide range of activities within HR Operations and focus on general customer service for employees and other HR Teams (Talent Acquisition, Compensation & Benefits, Payroll, Learning & Development, among others) about policies, procedures, and processes related.
With a people-centric mindset, we aim to provide customer service that wow our people! Keeping this in mind, the role pursues the following main activities, including, but not limited to:
- Query management/handling trough a matrix organization.
- Manage services in accordance with the agreed Standard Operating Procedures.
- Respond calls, chats, or email queries from the Lenovo business partners and/or employees using the case management tool. Must be able to meet required monthly metrics.
- Ensure adherence to Service Level Agreement and Quality standards.
- Produce and maintain documentation for Standard Service Centre Work Instructions.
- Collaborate with ideas to improve processes or performance.
- Perform special projects and related duties, as assigned.
Required Skills
- Advanced English level.
- Nice to have: minimum of 6 months of experience providing customer service support, ideally in a shared service center environment.
- Ability to provide follow up and prioritization with empathetic and commitment.
- Experience in previous HR areas and academic background related is preferred.
- HR Information Systems experience, Workday preferred.
- Proficient in Microsoft Office tools: Excel, Word, PowerPoint, Outlook.
- Portuguese is an advantage.
- CABA - Capital Federal - Argentina
Additional Locations:
* Argentina - Capital Federal - CABA