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Description and Requirements
About the Global Account Segment:
Our Global Account segment encompasses key industry players, They receive dedicated support through specialized account teams and additional global resources to ensure consistent customer coverage and satisfaction.
As the Sales Operations Support (SOS) Associate you will work in cooperation with the GA Inside Sales team. You will be responsible for the communication with the Inside Sales Rep and Global Project Manager, documenting and tracking all activities to closure. You will act as the single point of contact for global operational back-end knowledge and execution but will work with the SOS Specialists to execute daily tasks as needed. In addition, the role will require to work closely and coordinate activities with related teams such as BTIT, Product and Pricing to assure appropriate coverage and support aiming to contribute to customer satisfaction.
Your Responsibilities:
- E2E ownership for all back-end operational matters of the assigned team in one of Lenovo business groups (Intelligent Devices, Infrastructure Solutions, Moto)
- Identify & implement process improvements to increase efficiency & effectiveness. Help develop top quality procedures and control check points to proactively find errors and gaps.
- Customers catalog creation and delivery using Lenovo's internal systems, as well as, maintaining catalog quality and improvement to ensure excellent customer service and customer experience.
- Provide advice to the business based on specialized knowledge and technical capabilities
- Create WW and local country versions of products for transitions, Non-Standard Offerings
- Create and renew Multi Country and Regional quotations
As the right candidate, you will have :
- 3+ year of experience in similar companies/position
- German & English language spoken & written
- PC Industry/IT Hardware sales/sales support knowledge (preferred)
- Project Management skills are an advantage
- Advanced knowledge of Excel
- min. Bachelor's Degree (in progress/finalized)
We will offer you:
- A multitude of professional and personal opportunities
- An open and stimulating environment within one of the most forwarding thinking IT companies
- Flat structures and fast decision-making processes
- An international organization with a high focus on all types of Diversity in the team
- 3 sick days per year
- Additional vacation days
- 100% sick leave compensation up to 2 months per year
- A broad selection of soft / hard skills trainings and individual mentoring
- Employer contribution to the Third Pillar Pension System
- Life & life events insurance, fully covered by company
Monthly salary from 1800 EUR, depending on experience + variable part 12% of your annual earnings.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* Slovakia