Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
Want more jobs like this?
Get jobs in Kamimaruko, Japan delivered to your inbox every week.
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
【About Organization】
- The Repair Service is responsible for the overall repair of products sold by FCNT and is responsible for the profit and loss of the repair business.
- Specifically, the Repair Service is responsible for selecting, launching, and providing a repair environment for repair vendors, making repair plans and repair parts procurement plans, operating call centers, and managing repair vendors.
- In addition, the Repair Service is responsible for customer and carrier relations related to repair and promotes customer satisfaction and quality improvement of repair quality.
【Roles and responsibilities】
- Manage Service Readiness project and engage internal teams and ODM/3rd parties to make sure Services can be ready for New Product Introduction (NPI) w/ no delay.
- Develop detailed Service Project Plan to track progress.
- Lead & manage Service evaluation on Change Request during NPI phase.
- Perform risk management to identify Service Readiness Project risk and drive teams for mitigation plan.
- Bridge geography Service teams and World Wide Service teams for Services Readiness status, key project updates and key issues discussion.
- Be as owner of Service internal NPI BMS & improve communication efficiency.
【Key Interaction with】
1) Internal (Domestic)
- Repair Vendors
- FCNT Development Member
- Quality Assurance Member
- Lenovo Japan Service Member
2) Lenovo Global/AP Functions
- GSC
- Service support
- Technical support
【Requirements：Must Have】
- 10+ years of experience in mobile phone development
- TOEIC score of 700 or above
- Knowledge and experience with cell phone development processes
- Strong communication skills (Logical one thinking, communication skill, negotiation skill, presentation skill and so on)
Additional Locations:
* Japan