Description
Technical Support Analyst
Are you looking for an opportunity to make an impact?
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like the kind of environment where you can thrive, keep reading!
We are in search of a Technical Support Analyst to work on an enterprise IT program within the Intelligence Community. In this role you will work in an IT call center, utilizing your in-depth knowledge, experience, and best practices to improve products or services. The position requires conceptual and practical expertise in own area and general knowledge of related areas.
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In this role you will provide technical support and customer service to the client organization's users of computer applications and hardware (e.g., PCs, servers, mainframes). You will not have supervisory responsibilities and will be accountable for their own contributions, which may include:
- Answering questions regarding system procedures, online transactions, systems status and downtime procedures, from within a call center,
- Collaborating with network services, software systems engineering and/or application development in order to restore service and/or identify problems,
- Maintaining a troubleshooting tracking log ensuring timely resolution of problems,
- Performing routine assignments in the entry level to a professional job progression,
- Using existing procedures to solve routine or standard problems,
- Receiving instruction, guidance and direction from others,
- Utilizing conceptual knowledge of practices and procedures within a particular area of expertise,
- Applying general knowledge of business developed through education or past experience,
- Solving routine problems using existing procedures and standard practices,
- Having limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines,
- Exchanging basic information, asking questions and checking for understanding.
Clearance Required:
- Active TS/SCI with polygraph
Required Experience, Skills, and Education:
- Bachelor's degree, or additional work experience may be considered in lieu of a degree.
- Prior experience working in a call center.
Original Posting Date:
2024-09-09
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $55,250.00 - $99,875.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.