Description
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.
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Leidos is seeking a Sr-level Desktop Support Technician to support a government site in Crane, IN as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.
Primary Responsibilities
- Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
- Assist junior technicians in resolving complex issues
- Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
- Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer
- Assist other teams to troubleshoot and resolve local and network-connected MFD/printers
- Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues (i.e. activating and configuring network switch ports)
- Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues
- Work directly with VIP and executive-level customers to provide premier computer and network support
Basic Qualifications
- US Citizen
- DoD Secret Clearance
- HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Must demonstrated expertise in IT Enterprise Operations
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
- Basic network troubleshooting skills
- Excellent customer service skills
- Excellent oral and written communication skills
Preferred Qualifications
- Organized and detail-oriented
- Strong leadership skills
- Self-motivated/ self-directing
- Strong collaboration, prioritization, and adaptability skills required. Relationship building
- Ability to manage and prioritize own work, and that of their team
- Independent decision making
- Analytical thinking; thinking out of the box
- Ability to effectively communicate with all organizational levels (SME to Senior Management)
- Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)
Pay Range: $65,000.00 - $72,000.00
SMIT-NMCI
Original Posting Date:
2024-11-12
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.