Primary Responsibilities:

Manage team of entry and mid-level configuration management specialists who perform change and/or configuration management roles. Applies advanced knowledge of concepts, processes, practices, and procedures on technical assignments. Provides configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

CRQ Management - Manage change request process from initial request through closure. Partner with service delivery management and engineering teams to ensure we are meeting customer expectations and SLAs. Evaluate current business process with key stakeholders and potentially re-engineer to become more efficient and effective.

Manage maintenance of the CMDB containing to support resource allocation, capacity planning, networks/system modeling, and other planning activities and ensure CM activities align with Agency CM directives while documenting all deviations in the NASA approved system of record. This includes configuration items (CIs), networking infrastructure CM data, and data collection and validation.

Document Management - Manage internal and external supporting documents, including but not limited to, Local Operating Procedures (LOPs), Operational Directive Memorandums (ODMs), Interface Control Document (ICDs), Memorandums of Agreements (MOAs), Memorandums of Understanding (MOUs), Mission Operations Interface Documents (MOIDs), Exemptions, Inter-Agency Agreements, Host Support Agreements (HSA), and Operational Support Plans while ensuring all documentation is provided within the SSP in the NASA approved system of record.

Serve as a key member of the CCB/Change Advisory Board Support - Provide CM and operations-related technical advisory support to the CCB process.

Qualifications:

• Bachelor's degree in information technology or related field and 12 years of experience. A master's degree may be substituted for years of experience.
• Committed to customer service, be well organized, be able to plan and prioritize assignments, and be able to successfully handle multiple tasks simultaneously.
• Excellent written, verbal and non-verbal communication skills
• Successfully work with remote teams and in a fast-paced environment.
• Demonstrate advanced analytical skills.
• Problem analysis and resolution skills.
• Experienced in creating Configuration Management Plans.

Preferred Qualifications:

• Solid understanding of ITIL Best Practice and experienced in Service operations processes with particular focus on Incident with a good understanding of Problem and Event Management.
• Experience in customer communication and presentations.
• Proposed and implemented project/program improvements.

Original Posting Date:

2024-10-14
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.