This role is responsible for understanding the overall systems architecture their teams work within, and for fostering effective working relationships with the commercial service teams that own the product(s). This role is responsible for staying connected to the details in order to audit technology decisions, identify risks, and evaluate the solution and operational quality of their engineering teams. They are responsible for putting mechanisms in place to drive operational excellence and ensuring team compliance with policies (e.g., information security, data handling, accessibility, service level agreements). They are responsible for the oncall support in ADC regions, and when an issue or outage occurs, they are responsible for ensuring the COE process is completed in a timely matter and that resultant actions will prevent repeat occurrence. They are responsible for prioritizing, planning, executing, and managing build and development projects in ADC, which include but are not limited to: feature builds, service builds, technology migrations, legacy architecture deprecation, integrations with other AWS services, and new tooling onboarding.

A successful candidate will be a hands-on manager with an established background in developing and operating platforms and services, developing and hiring extraordinary talent, have strong technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment.

This position requires that the candidate selected must currently possess and maintain an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

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Key job responsibilities
- You independently manage a team of engineers. You are able to assess engineer performance and have experience managing both high and low performers. You take effective action addressing employee concerns. You are able to hire, develop, and promote engineers.
- You define the strategic vision for your team, partnering effectively with customers and stakeholders. You establish a roadmap and successfully deliver engineering solutions that execute that vision.
- You are able to independently make short-term vs. long-term decisions. You define clear goals and objectives. You make crisp decisions about what projects move forward and in what priority order.
- Your team has an effective engineering process and consistently delivers results with minimal defects and disruption.
- You delegate appropriately, assigning the right level of tasks based on the strength and development objectives of the individuals on your team.
- You work successfully with customers, leaders, and other engineering teams. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (influence and build consensus).
- You define metrics to measure team progress, customer experience, solution quality, and operational excellence.
- Your team has customer engagement mechanisms, adheres to SLAs, and effectively manages operations.

We are open to hiring candidates to work out of one of the following locations:

Annapolis Junction, MD, USA | Arlington, VA, USA | Herndon, VA, USA

BASIC QUALIFICATIONS

- Current, active US Government Security Clearance of Top Secret or above
- 5+ years of professional software development or systems engineering experience
- 3+ years of experience managing software or systems engineering teams
- 2+ years of experience working with engineering teams to deliver software requiring coordination between multiple teams in disperse functional groups

PREFERRED QUALIFICATIONS

- Success delivering products/services in a high-growth environment, exhibiting strong ability to identify and solve ambiguous customer-focused problems
- Ability to take raw product requirements and create system architectures and designs to bring them to life.
- Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and perceptions
- Attention to detail with proven ability to juggle multiple, conflicting priorities simultaneously and make things happen in a fast-paced, dynamic environment
- You have a track record of delivering technical programs, projects, and products in a highly technical multi-team environment
- Excellent written, spoken, and listening communication skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.