• Build and cultivate strong working relationships with the clients in order to gain their support and solidify their continued business.
• Collaborate with various functional groups including sales, lab operations, senior leadership and third party vendors to provide client issue resolutions in a timely manner.
• Build strategic partnerships with the sales team to ensure we are accurately addressing the client needs, building trust with the client, and delivering exceptional and timely results.
• Use EMR knowledge to overcome implementation challenges to ensure a smooth roll out and avoid any potential delays.
• Perform analysis of client ordering patterns to offer electronic recommendations in order to improve efficiencies and production levels.
• Responsible for communication between the client, internal sales/IT and third party vendors to ensure successful resolutions.
• Provide initial and on-going training for various EMR systems to ensure proper utilization and client satisfaction.
• Install and maintain PC hardware to ensure business continuity and enhance the efficiency of the lab operations.
• Perform triage and any necessary troubleshooting for client EDI issues to ensure an expedites resolution.
• Provide recommendations based on their expertise and escalate to other functional areas when necessary.
• Maintain accurate and complete daily logs for client visits and travel/expense reporting.
• Schedule daily appointments based on client prioritization and proximity.

Requirements
License/Certification/Education:

• Associate's degree preferably in Information Technology, HIM or health care related field
• Bachelor's degree in HIM or Information Technology is preferred
• Minimum 4 years of experience in a IT or Healthcare related field
• Prior experience in a laboratory environment is strongly preferred
• Proficient with Microsoft Office/365 applications (Word, Excel, PowerPoint, Access, Teams)
• Experience working with different EMR vendors and/or Labs on connectivity projects
• Ability to influence decision makers in various departments and levels of leadership
• Strong communication skills; both written and verbal
• Ability to handle multiple projects simultaneously under minimal supervisor
• Must have a Valid Driver's License and a clean driving record
• Ability to work variable hours and schedules

Pay Range: 75,000-90,000

Application window: August 14-September 30th

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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