Labcorp is seeking a Specimen Management Specialist to join our team at ) in Phoenix, AZ. This position will investigate and drive solutions so specimen issues can be addressed accurately and efficiently. They will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company
This role is on-site.
Work Schedule:Tuesday - Saturday, 7:00 am - 3:30 pm, required overtime as needed
Job Responsibilities:
- Assist in the supervision of the day to day operations of the Department Name department
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- Help lead the team in their daily processes and procedures
- Assist with preparation of laboratory specimens for analysis and testing
- Oversee routing of specimens to their respective prep areas
- Encourage process improvements and best practices
- Perform quality assurance checks to ensure efficiency and accuracy
- Resolve any production errors as requested by management
- Research and resolve any production errors while escalating when necessary
- Engage in continuous process and service level improvements
- Perform quality assurance checks to ensure efficiency and accuracy
- Responsible for enforcing and managing policies and procedures
- Perform administrative duties as needed
Qualifications:
- High School Diploma or equivalent
- Previous experience in a customer service role
- Experience working in a contact center/call center environment is preferred Prior healthcare industry, such as a physician's office or a hospital highly is a plus
- Knowledge of Microsoft Office suite is required
- Experience with Salesforce.com and/or Laboratory Information Systems is preferred
- Strong verbal and written communication skills and excellent ability to listen and respond
- Must be courteous with a strong customer service orientation
- Excellent multitasking abilities required
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
We encourage all to apply
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