• Provide technical support and troubleshooting for service now issues and incidents.

• Document and maintain service now design specifications, configuration, and code.

• Stay updated with the latest service now features, releases, and best practices.

• Work with business analysts, project managers, and end users to gather and analyze requirements and develop them into service now solutions.

• Adhere to service now coding standards, security policies, and performance guidelines.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Job Requirements

• Bachelor's degree in computer science, information systems, or related field from a recognized university in Singapore.

• At least 3 years of experience in service now development and administration in Singapore.

• Service now certification (such as CSA, CAD, CIS, or CIS-ITSM) is preferred.

• Experience in healthcare industry in Singapore is preferred.

• Strong knowledge of service now platform, modules, applications, and functionality.

• Proficient in service now scripting languages (such as JavaScript, AngularJS, HTML, CSS, and XML).

• Experience in service now integrations using REST, SOAP, and other web services.

• Experience in service now reporting and analytics using performance analytics, dashboards, and reports.

• Experience in service now custom application development using service portal, service catalog, and scoped applications.

• Excellent problem-solving, debugging, and troubleshooting skills.

• Good communication, collaboration, and documentation skills.

• Ability to work independently and as part of a team.

• Ability to work under pressure and meet deadlines.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.