Service Owner - Application Platforms and Tools

The Application Platform Management Practice Goal

The consulting organization you are leading will focus on creating new types of platforms and new platform managed services. This will include identifying potential platforms (for example we have considered the idea of standing up a platform that is specifically designed to host converted Cobol code that is now in Java... this requires a bunch of services in the platform like a console) and creating service capabilities to establish them for customers. It will also include working with existing service owners who have built Internal Development Platforms, CI/CD Platforms, Legacy Infrastructure Platforms, and more to help create managed capabilities for them.

Key Responsibilities:

• Understanding Client Problems and Designing Innovative Solutions: Service Owners in Kyndryl's consulting organization know how to listen to clients facing real challenges supporting core systems in their organization. They can take what they have learned and propose innovative solutions that Kyndryl can help deliver; whether that's creating a new type of platform for a customer or working with our managed team to figure out how to manage one we've built in a consulting project, the service owner is responsible for developing these solutions.
• Service Offering Development: A good Service Owner will discover patterns of client problems and then collaborate across partners, Kyndryl service offerings, and other consulting teams to create hardened capabilities that teams can use.
• Create Understanding Across Kyndryl: Kyndryl has a large sales force who already know our clients and their needs. What they don't know is how your practice can help their clients. You will need to constantly educate our sales team, so they are armed with your story.
• Business Development and Relationship Management: Once introduced to clients, you will develop and maintain relationships with key client stakeholders. You will negotiate terms with C-level clients, lead pursuit teams, and participate and lead the proposal development process.
• Delivery & Engagement Management: A Service Owner's job is not done when the customer is ready to buy. They own creating a budget for the project and supervise on-time and on-budget delivery; often creating team structures, supporting agile delivery methods, and defining engagement delivery roadmaps that will lead to success.
• Inspirational Leadership: The Cloud, Application, and Data Practice is stronger because of the leadership of our Service Owners. They coach, challenge, mentor, instruct, and develop some of the brightest developers, data engineers, data scientists, architects, testers, automation engineers, and analysts in the company.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills

In order to fulfill all of these responsibilities, you will need to be a seasoned professional with experience in managed services, infrastructure platforms, DevOps, product management mindset (as opposed to siloed service management), an ability to collaborate across management structures/geographies, and leadership.

You should apply for this job if you are confident that;

You have the credibility to get clients to trust your judgement on how to advance their platform initiatives and roll out new application platforms and tools. You have experience standing up and administering developer platforms and tools such as API gateways, messaging layers, database platforms, caching layers and queuing systems. You understand the tradeoffs between centralized application tools and allowing devops teams to identify and implement their own tools. You are a proven leader who can build and motivate a team of professionals. You have the organizational skills to manage to a set of metrics. Your entrepreneurial spirit and perseverance will guide you through the hard work and attention to detail required to build a consulting practice in Kyndryl. Experience leading teams and hiring people for platform services related technical tasks like service management, stakeholder identification, AI Ops, platform design/architecture, and administration.

The compensation range for the position in the U.S. is $167,760 to $318,840 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California: $184,560 to $382,680

Colorado: $167,760 to $318,840

New York City: $201,360 to $382,680

Washington: $184,560 to $350,760

Washington DC: $184,560 to $350,760

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.