Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
We are looking for a highly organized, adaptable, and proactive Sales Administrator & Sales Operations Specialist to support the sales team and assist in daily operations. Reporting to the Sales Operations Leader, this role focuses on supporting processes, managing administrative tasks, and helping optimize sales operations-not leading the team but ensuring its smooth function.
Want more jobs like this?
Get jobs delivered to your inbox every week.
This role will require US time zone working hours.
The ideal candidate will be comfortable handling a variety of tasks throughout the day, including order processing, CRM updates, sales data reporting, and general operational support. If you enjoy being the go-to person for problem-solving, assisting with sales processes, and keeping things running behind the scenes, this role is for you!
Your Responsibilities:
Sales Administration & Team Support:
- Assist the Sales Operations Leader in managing sales processes and administrative workflows.
- Process sales orders, invoices, contracts, and other documentation accurately.
- Maintain and update CRM systems (e.g., Salesforce, HubSpot) with customer and sales data.
- Support sales reps with customer communication, follow-ups, and account updates.
- Coordinate with finance, logistics, and operations teams to ensure smooth order fulfillment and issue resolution.
- Keep sales documentation organized, including pricing agreements, NDAs, and purchase orders.
Sales Operations & Process Assistance:
- Help track and analyze sales performance metrics, assisting the Sales Operations Leader in reporting.
- Assist in sales forecasting, pipeline management, and commission tracking.
- Identify minor inefficiencies in workflows and suggest improvements to the Sales Operations Leader.
- Support new hire onboarding and training by managing system access and documentation.
- Provide administrative support for sales meetings, presentations, and data requests.
Customer & Vendor Communication:
- Act as a support contact for customer inquiries regarding orders, pricing, and general issues.
- Work with internal teams to troubleshoot and escalate customer problems as needed.
- Help manage vendor relationships for sales-related tools and software, under the direction of the Sales Operations Leader.
Miscellaneous & Ad-Hoc Tasks:
- Be ready to assist with various random requests throughout the day, from data clean-ups to last-minute reporting needs.
- Support scheduling, document preparation, and general administrative tasks for the sales operations team.
- Assist with last-minute projects, urgent tasks, and other requests as needed by the Sales Operations Leader.
Who You Are
Your Skills & Qualifications:
- Experience in sales administration, sales operations, or a similar support role.
- Proficiency in CRM systems (e.g., Salesforce, HubSpot) and Excel (pivot tables, VLOOKUPs, basic reporting).
- Strong organizational skills with the ability to support multiple priorities and adapt to shifting tasks.
- A collaborative mindset, comfortable taking direction and assisting the Sales Operations Leader.
- Strong attention to detail, problem-solving skills, and a proactive approach to tasks.
- A "can-do" attitude with the ability to handle a variety of administrative and operational support duties.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.