You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You'll be responsible for maintaining network tools components, monitoring network performance, and maintaining network security. You will also be providing user support for tools-related issues, ensuring that our customers receive the highest level of support possible.

If you're ready to take on a fast-paced and rewarding role in the world of tools support, apply to join the Kyndryl team today!

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

Technical Proficiency: A strong understanding of IT infrastructure and networking concepts including TCP/IP, DNS, DHCP. This knowledge is essential for troubleshooting network-related issues and optimizing network performance.

Tool Proficiency: Minimum 2+ years familiarity and expertise with the specific tools used in the organization's IT infrastructure are crucial. This may include monitoring tools (e.g., Science Logic, Solar Winds, Logic Monitor, Cisco Nexus Dashboard), ticketing systems (e.g. ServiceNow), configuration management tools (e.g Ansible, RestorePoint), DNS management ( Bluecat), Identity and Access management ( CISCO ISE), Network Logs Management (Splunk, syslog-ng and others.

Troubleshooting Skills: The ability to diagnose and resolve issues with infrastructure tools efficiently is essential. This involves logical problem-solving, systematic debugging, and the use of diagnostic tools and techniques.

Analytical Skills: Being able to analyze data and metrics collected by infrastructure tools to identify trends, patterns, and potential issues is important for proactive monitoring and problem prevention.

Communication Skills: Effective communication is crucial for collaborating with team members, providing user support, and liaising with vendors and stakeholders. This includes clear verbal and written communication in English, active listening, and the ability to convey technical information to non-technical audiences.

Customer Service Orientation: A focus on providing excellent customer service to end-users and stakeholders is key. This involves being responsive to user queries and issues, empathizing with their needs, and striving to exceed their expectations.

Adaptability and Learning Agility: The IT landscape is constantly evolving, so a willingness to learn new technologies, adapt to changes, and stay updated on industry trends is crucial for long-term success in the role.

Security Awareness: Understanding basic cybersecurity principles and best practices is important for safeguarding infrastructure tools and sensitive data from potential threats and vulnerabilities.

ITIL Framework: Understanding of IT Service Management (ITSM) principles and processes, particularly Incident Management, Change Management, Problem Management, and Service Request Management. Experience with ITIL framework and familiarity with ITSM tools like ServiceNow is beneficial.

Benefits:

• Parental bonding program (28 days of paid leave to spend with a newborn)
• Above standard medical care
• Employee assistance program (24/7 helpline)
• Flexible working pattern (home office possible)
• Pleasant open space working environment
• Access to vast platform of self-education programs, certifications, and free languages classes
• Career growth opportunities within the company after two years
• Subsidized price of a Multisport card
• Attractive mobile tariffs
• Various discounts (on sports, culture, healthcare, childcare, electronics, wellness)
• Contribution to the pension fund and life insurance
• Attractive referral bonus program
• Support for visa application
• 5 weeks of paid vacation
• Global travel and group life insurance

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.