Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About the Role

As a Sales Development Representative (SDR), you will support the Kustomer sales effort in multiple functions while developing your skills for a full-cycle sales role. Your daily responsibilities will include the prospecting and sourcing of potential decision makers, outbound lead generation and leading qualification meetings. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams driving Kustomer’s message to the market.

We are focused on hiring in the Salt Lake City, UT metropolitan area. We will bring the team together periodically for in-person training and work sessions.

You'll be responsible for:

Engaging with potential prospects over email and phone to qualify and set appointments for the account executives

Identifying target customers for Kustomer through email, phone, and social channels

Maintaining active engagement with leads through informed, creative follow-ups

Researching and developing prospective accounts

Working closely with account executives to identify qualified accounts and define strategies for outreach

Partnering with marketing to deliver proper messaging and identify the best target market segments

Achieving quarterly quotas for developed leads and closed Sales

May involve handling sensitive personal data

Your qualifications:

6 months to 1 year of inbound/outbound sales experience (may include internships), previous work with sales/startups preferred

You are able to quickly engage potential customers over email, phone, and in person

You’re clear, concise, and accurate in your communications, both written and verbally

You learn quickly and you’re excited by new technologies, quickly mapping them to Sales processes

You possess grit and don’t shy away from rejection

You’re hungry to progress your career

You know how to effectively manage your time to complete objectives

You have experience being accountable to metrics, often exceeding them

You thrive in a high-energy team environment

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.