JOB DESCRIPTION

This position requires an excellent understanding of computer systems, preferably payroll and/or time and attendance systems, as well as experience working with union contracts and non-union work agreements. The Support Analysts are assigned a division(s) as an area of responsibility in which they will provide full support for the Kronos system. This position requires Support Analysts to be a part of a Sunday schedule rotation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Ensure accurate interpretation and implementation of contracts and agreements in the Kronos time and attendance application.
• Set-up and maintenance of system parameters for accruals (i.e. vacation, sick, personal, etc.)
• Provide location support on all aspects of Kronos Time and Attendance application.
• Communicate with division HR personnel regarding time and attendance issues.
• Interact effectively with other areas within the organization.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Excellent technical aptitude, including software application skills
• Strong analytical and problem solving skills
• Excellent written and verbal communication skills. Must be able to effectively communicate with all levels within the organization; including corporate, division, and store associates.
• Ability to organize and prioritize a variety of tasks
• Must be detail oriented with a high degree of accuracy
• Willingness to be flexible and commit to the hours the workload demands. This includes a Sunday schedule rotation.
• Self-motivated and able to perform job responsibilities with a minimum of supervision.
• Ability to work well with others as part of a team.
• Ability to meet strict deadlines.
• Physical ability to access all necessary files.

• Associates degree in a Business/Technical related field of study preferred. Equivalent experience will be considered.
• Previous experience reading and interpreting collective bargaining and non-union work agreements is helpful.
• Human Resource exposure preferred.