At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
An Auto Damage Adjusting Consultant is responsible for performing guidance and oversight to employees of first and third party auto claims and support claims leaders to ensure consistency and objectivity in our claim handling. This person is responsible for conducting quality reviews for appropriate coverage and subrogation investigation, damage determination and estimation, and compliance with claim processes.
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This position is open to candidates who live in Central Time Zone.
This position is open to candidates who live in Central Time Zone.
Key Responsibilities
- Ensure claim evaluation accuracy by reviewing files submitted for authority by adjusters or processors when claim amount exceeds their respective authority limit.
- Authority is provided upon determination of proper coverage and subrogation investigation, damage determination and estimate accuracy.
- If authority requires adjustment or guidance, consultant will provide feedback and coaching to employee and leader to assure propriety of handling and resolution of claim.
- Perform open and closed claim audits of complex files. This may include full file, partial file, and transactional audits.
- Provide recommendations to adjusters or leaders about claim value, quality, or trends.
- Review file quality and accuracy of claims system input.
- Collaborate with leadership regarding file review results and assist in developing strategies to improve performance of both employees and vendors.
- Analyze and evaluate complex claim processes or procedures and explain information and analysis based on research.
- Assess and identify areas of opportunity based on expertise and observations and facilitate knowledge transfer.
- Leverage the Continuous Improvement tools to support enhanced business performance.
Notice of Licensing Requirement
- As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets.
- All required licenses will need to be obtained within 60 days of hire.
- You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
- This role offers a $1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state. Current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.
Work Location
This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents. Candidates in a Central Standard Time zone preferred.
When you work from home full time, you'll need
- a dedicated workspace in your residence that is private and free from distractions.
- a minimum internet bandwidth of 50 MB down/5 MB up.
- appropriate work surface and seating.
What will Allstate provide
- A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).
- Connectivity reimbursement of $80 per month to offset some of the cost of home internet.
Preferred Qualifications
- Minimum 18 months of experience writing auto damage estimates.
- Proficiency using auto estimating programs such as CCC One, Audatex, and Mitchell.
- Proficient written and verbal communication skills to effectively interact with customers.
- Strong attention to detail and ability to write precise and comprehensive estimates.
- Comfortable with utilizing technology and various platforms for claims processing.
- Excellent time management and organizational skills to manage multiple assignments and/or tasks effectively.
Benefits
Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:
- Competitive salary based on experience and qualifications
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Allstate Foundation donation match and grant opportunities
To learn more about our benefits and programs visit AllstateGoodLife.com
Notes
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Skills
Compensation
Compensation offered for this role is $50,400.00 - 88,987.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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