JOB DESCRIPTION

Responsible for assisting in the supervision and training of team members. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Work with our vendor partner MetLife on a variety of items with the goal of coding and paying associates quickly and accurately.
• Test enhancements related to the programming within applications that are used in the leave process.
• Create and enhance existing processes and procedures related to the leave of absence process.
• Monitor weekly leave of absence process, including checking audit reports.
• Train new team members as well as on-going training in the department.
• Provide feedback to manager on performance reviews of team members.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Highly motivated with a strong customer service focus
• Self-motivated and able to perform job responsibilities with a minimum of supervision
• Demonstrates leadership capabilities
• Proficient in Microsoft Office programs
• Ability to maintain a high level of confidentiality
• Strong analytical skills
• Effective communication skills
• Ability to organize and prioritize a variety of tasks and delegate to team members as needed
• Must be detail oriented with a high degree of accuracy
• Ability to work long hours when necessary
• Must be able to physically access all files, which entails (among other things) regular lifting of heavy boxes in which files are stored

• Associate degree in a business/technical related field of study
• Human Resource exposure
• Previous front line supervisory experience