Overview
The Senior Bilingual Collections Representative position is responsible for supporting the company's global collections and credit risk management to ensure compliance with corporate policies and procedures.
Responsibilities
- Manage all outstanding balances for customers and obtain payments by EFT, Cheque's and Credit Cards reconciling all open payments for account payable.
- Maintain record of all customers past payments and inform customer of same and prepare non-note lease rental payment schedule for customers.
- Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.
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- Advises debtor with past due accounts of proper payment schedules and the principles of credit standings
- Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and processing journal entries.
- Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.
- Administer all collections according to required policies and procedures and perform all credit function and assist customers in obtaining any missing documentation as requested (invoices/statements)
- Prepare an efficient payment schedule for all customers by evaluating all documents in collection systems and negotiate payments with customers if a dispute can't be resolve. (settlement and payment plans)
- Maintain records of all collection accounts by reviewing age trial balance in a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts in order to reduce delinquency and bad debt.
- Accountable for reducing delinquency for assigned accounts.
- Perform all audit activities and prepare all corrective plans for collection procedures. Working with sales representatives in all processes to ensure account reconciliation is complete and understood by customer.
- Develops and maintains a positive working relationship with internal and external customers.
- Managing incoming calls from our online customer service line to ensure all calls receive a live agent to assist with any inquires
- Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.
- Results oriented communication and team interaction.
- Perform other assigned tasks and duties necessary to support the Credit Department.
- Provides credit references to our customer's suppliers, as requested.
Qualifications
- Excellent oral and written communication skills.
- Post-secondary degree and/or completion of community college courses in accounting related field.
- BILINGUAL FRENCH & ENGLISH REQUIRED
- 2-5 years of previous work experience as collections representative.
- Ability to handle multiple tasks with deadlines.
- Detail oriented.
- Highly motivated, self-starting team player.
- Strong PC skills, experience using word-processing and excel spreadsheet applications. (V look up's , pivot tables, macros. )
- Works under limited supervision.
- ERP Accounting systems (5 years SAP/S4 experience required).
#KM
About Us
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.