• Responds to employee and manager inquiries via online resources and/or telephone
• Processes various paper and electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc.
• Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested
• Understands and uses appropriate discretion on all confidential and private information, as required by KM Policies and the law
• Identifies issues, challenges, and problems proactively and escalates them appropriately to management
• Uses basic problem solving skills to identify root cause of issues, challenges, and problems and develops suggestions on how to solve them

Qualifications

• High level of customer service and empathy
• Ability to learn Konica Minolta Human Resources knowledge - policies, procedures, programs
• Basic project management skills in order to maintain and update program/project execution documents
• Interpersonal and communication skills that drive positive, meaningful, and trusted interactions with employees
• Use and ability to adapt to new functionality for common enterprise systems (ERP, ATS, CRM, HRIS, etc.)

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

• Associate's Degree
• 1+ Years customer facing experience

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About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.