Primary contact for store teams and Loss Prevention teams as it relates to fraud activity and significant events. You will be responsible for but not limited to providing support to field loss prevention associates along with other store teams, developing cases with local Law Enforcement to resolve Organized Retail Crime, answering incoming associate calls to assist with shoplifting apprehensions or significant event, researching fraudulent activity, advising partners on fraud patterns and behaviors, and analyzing data and summarizing results.SHIFT
2ND SHIFT (2PM - 4pm Start Time) ACCOUNTABILITIES Assist stores, both Loss Prevention and Store Management, with CCTV surveillance and apprehension of suspected shoplifters Want more jobs like this? Get Data and Analytics jobs in Menomonee Falls, WI delivered to your inbox every week.
By signing up, you agree to our Terms of Service & Privacy Policy . Review and disposition events which could negatively impact overall business, i.e. weather, fires, and other significant events Subject matter expert surrounding shoplifter behaviors and Kohl's apprehension guidelines Guide store associates in proper actions regarding potential fraud or loss Independently identify incidents of associate fraud and theft activity thru data analyst and other investigative sources Answer calls from alarm monitoring center and making appropriate decisions on alarm disposition Handling incoming store calls for suspected credit card fraud Making follow up calls to potential credit card fraud victims Assess shoplifting patterns and techniques to identify organized retail crime activity Work closing with a multitude of law enforcement agencies Active monitoring of at risk store locations Develop and follow up on BOLO alerts Provide updated information related to store closings Communicate effectively verbally and written with leadership and store teams QUALIFICATIONS REQUIRED: High School diploma or equivalent Assertive and persuasive Extreme multi tasker Attention to detail Quick decision maker PREFERRED: Experience in shoplifting apprehensions, fraud investigations and retail store operations Working knowledge of Microsoft and Google applications Ability to analyze data and summarize results Prior retail loss Prevention experience SPECIAL REQUIREMENTS Ability to work a flexible schedule to include nights and weekends as needed Client-provided location(s): Menomonee Falls, WI 53051, USA
Job ID: kohls-10486_KLHKUSR380288
Employment Type: Other
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Perks and Benefits Health and Wellness Health Insurance Dental Insurance Vision Insurance Life Insurance Long-Term Disability HSA On-Site Gym Pet Insurance Short-Term Disability FSA HSA With Employer Contribution Mental Health Benefits Parental Benefits Adoption Assistance Program Family Support Resources On-site/Nearby Childcare Fertility Benefits Birth Parent or Maternity Leave Non-Birth Parent or Paternity Leave Adoption Leave Work Flexibility Flexible Work Hours Remote Work Opportunities Hybrid Work Opportunities Office Life and Perks Casual Dress On-Site Cafeteria Company Outings Commuter Benefits Program Vacation and Time Off Paid Vacation Paid Holidays Personal/Sick Days Leave of Absence Financial and Retirement 401(K) With Company Matching Relocation Assistance Financial Counseling Professional Development Leadership Training Program Associate or Rotational Training Program Tuition Reimbursement Mentor Program Access to Online Courses Lunch and Learns Promote From Within Shadowing Opportunities Internship Program Diversity and Inclusion Employee Resource Groups (ERG) Diversity, Equity, and Inclusion Program Company Videos Hear directly from employees about what it is like to work at Kohl's.
