Process Transformation and Automation CoE (RPA) Lead
As a Vice President (VP), you will partner with senior management across CCB Finance to prioritize, lead, and execute strategic initiatives in the digital transformation space leveraging process and/or RPA technology tools such as UiPath, Instabase, MS Power Automate, etc. You will build the CoE and increase user adoption in partnership with the CoE Champion. Collaborate with teams to build hypotheses, conduct analyses, capture results, trends and develop executive-level presentations to share key findings, recommendations.
Job Responsibilities:
- Lead the CoE and own the lifecycle of RPA solution - including day-to-day project management, delivery and coaching to Citizen Developers as recommendations are implemented
- Collaborate with clients to scope problems, identify major issues and actionable opportunities, design solutions and quantify potential bottom-line financial impact
- Re-imagine business models leveraging modern industry innovations
- Advise and influence business executives to increase adoption of automation solutions; serve as a catalyst for change management
- Identify potential roadblocks / obstacles and escalate issues as needed
- Develop junior team members both formally and informally, including serving as a mentor
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Required Qualifications, Skills, and Capabilities:
- Ability to lead projects teams independently while delivering high quality results on time and budget
- Strong client management skills with the ability to work across all levels of the business; interacting with front line associates to senior leadership
- Presenting, communicating ideas, and influencing decisions to executives and senior managers within the firm
- Expert at solving complex business problems and providing innovative solutions in a collaborative environment with creative problem solving skills to understand each component and the "big picture"
- Experience working with technology development; innovations such as robotics/RPA and/or other emerging cognitive technologies
- Process engineering and consulting background working across different domains/industries
- Proven ability to frame projects and establish required governance to move projects forward. You will have to engage appropriate resources from within the team, from the line areas specifically sponsoring the project, and potentially external consultants or other support areas with the Firm.
Preferred Qualifications, Skills, and Capabilities:
- The ideal candidate will have 10+ years' experience at a consulting/technology firm or in an internal consulting, process re-engineering or change management role
- Desired expertise in robotics/automation, process mining, quality or strategy financial services
- Demonstrated process improvement experience required with formal Lean/Six Sigma certification
- Product development experience with exposure to Agile software development, scrum methodologies
- Programming knowledge and working knowledge on Hyper automation - Process Discovery, Intelligent Document Processing (IDP), Low/Code platforms, AIML, GenAI and APIs
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.