Chase is seeking a Vice President to manage key relationships with Partners as a General Manager (GM) and support the launch of a new consumer lending product. This position sits within the Connected Commerce - Lending Innovation team, a key business within Chase's Consumer and Community Banking group which is dedicated to meeting the borrowing and financing needs of our customers through installment lending solutions. This role is a significant blend of strategy and general business management.
Job Summary
As a Vice President within the Connected Commerce - Lending Innovation - POS Installments team, you would be responsible for end-to-end management of critical partner relationships, actively managing pricing, risk, marketing, controls, operations, customer service, external and internal reporting, UX (in partnership with Product), and more. The position is highly cross-functional and requires strong skills in stakeholder management and communications to support leadership updates as the face of the program internally at Chase and externally with partners. The role also involves supporting broader go-to-market activities for new partners, including supporting contractual negotiations, competitive landscape analysis, business case development, and roadmap/strategy development.
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Job Responsibilities
- Own end-to-end management of Partner relationships, including but not limited to: marketing, profitability/risk, operations/customer experience, reporting, and controls.
- Represent the program internally at Chase and externally with Partners (key updates/progress, strategy, performance, BURs, and Steer COs).
- Lead critical, strategic, cross-functional workstreams to develop the partnership pipeline, successfully launch new products, drive customer adoption, and optimize business performance.
- Play a key role in Product Discovery activities to ensure we build/enhance our products to serve business, merchant, and customer needs.
- Drive P&L decisions including risk, pricing, and business case/modeling; measure, track, and validate the value add of products to Chase and Partner.
- Work closely with marketing and PR teams to drive program/offers awareness with existing Chase cardmembers and create strategies for deepening engagement.
- Ideate the strategy, define metrics for success, and track key business KPIs, and collaborate with key stakeholders to execute the strategy.
- Drive audit readiness and own/create appropriate procedures working closely with legal, risk, compliance, and controls partners.
- Play a key role in Product Discovery activities to ensure we build/enhance our products to serve business, merchant, and customer needs.
Required Qualifications, Capabilities, and Skills
- Bachelor's Degree required.
- Minimum of 5 years of relevant strategy or marketing experience.
- Communicate effectively and confidently with numerous stakeholders, and can lead through strong collaboration.
- Understanding of card business and key drivers for a Profit and Loss (P&L) statement.
- Project or program management experience, particularly in managing cross-functional initiatives.
- Experience developing and executing marketing campaigns to drive business strategies.
Preferred Qualifications, Capabilities, and Skills
- Consumer lending or related product or strategy experience.
- Be intellectually curious, have a customer-first mindset, and passion for building new and innovative products and campaigns.
- Ability to champion the customer experience across all user interactions, with particular focus on delivering simple/elegant solutions.
- Strong action-bias combined with the ability to keep big picture strategies and goals in mind.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.