Join the team and provide provide day to day leadership, oversight and execution of the business plan to ensure alignment and support of FCPS (Claims IM) operations goals. Your role will be crucial in developing and implementing strategic solutions to business challenges, managing resources, and fostering a culture of talent development. This role offers the opportunity to influence across departments and build external relationships in functional areas.
As a Vice President - Fraud Operations in our Fraud Customer Protection Services team, you will provide leadership and oversee the execution of the business plan to align with our operational goals. You will manage day-to-day operations, collaborate with peers and senior leaders, and lead a team of managers and senior professionals.
Want more jobs like this?
Get Project Management jobs in Cebu City, Philippines delivered to your inbox every week.
Job responsibilities:
- Manage day to day operations of FCPS (Fraud, Claims), including management duties (performance management, staff development, training), operational controls, and adherence to policies and procedures.
- Provide vision and set direction for the organization's overall performance of multiple major operation business functions to achieve long-term strategic objectives that impact organization and management.
- Collaborate with peers and senior leaders to develop highly complex, multi-year projects, strategies, and goals.
- Develop and implement strategic solutions to highly complex and potentially companywide business challenges.
- Lead a team of managers and senior professionals and develop longer-term, higher-risk strategies for Operations management to achieve business objectives.
- Collaborate with and influence all levels of professionals, including peers and senior leadership and manage allocation of people and financial resources for Operations.
- Develop and guide a culture of talent development to meet business objectives and strategy.
- Lead/participate in various process improvements and re-engineering initiatives in line with efficiency/effectiveness and customer obsession efforts.
- Identify trend through data and behaviors observed and use it effectively in coaching to results and take responsibility for cross-site / function project leadership and influence across department / site.
- Work with peers throughout the organization to develop, enhance and implement business strategies and build external relationships in functional areas and support recruiting and hiring needs.
- Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
Required qualifications, capabilities and skills
- Minimum 10 years of contact center experience and minimum 8 years people leadership (people manager of managers) / management experience, ideally with fraud experience
- Minimum 4 years in banking/financial experience. High energy and strong leadership abilities
- Extensive experience in managing supervisors / team leaders. Outstanding communications skills, both written and oral. Ability to work closely with others to achieve functional goals
- Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail
- Possess a controls mindset; understand banking regulations, Experience planning and managing networking event or projects
- Project management and presentation skills coupled with business acumen. Strong organizational and time management skills, and the ability to consistently prioritize and re-prioritize
- Excellent coaching and mentoring skills, strong analytical and problem-solving skills and able to work in any shift including weekends
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.