The New Joiner Experience team at JP Morgan Chase & Co is comprised of a global team of recruiting and support professionals across both campus and experienced functions who are support the business with filling over 100,000 roles, supporting internal mobility for 30,000 employees annually. The organization engages with millions of candidates to help them navigate the firm to find their next career opportunity. The GT Cohort Hiring 2.0 area product is part of the New Joiner Experience Hire product line that provides the business with the talent they need for both today and tomorrow; and when they join, deliver a tailored experience that sets them up for success.
In the GT Cohort Hiring 2.0 - program management role, you will help us build and test new processes regarding cohort hiring placement, onboarding, orientation, and acclimation. You will deliver the candidate placement process, using inputs from candidates as well as hiring managers to create a smooth, effective placement process for all relevant stakeholders. As the Cohort hiring program manager, you will plan for and partner with the key stakeholders for onboarding and facilitation of New Hire Orientation Day One experience. You will also engage with new hires and hiring managers during the acclimation phase of their employment.
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Job responsibilities
- Has primary accountability and execution for the end-to-end placement, onboarding, orientation, and acclimation processes in specific location(s). Ensure these processes and associated key activities are maintained and supported.
- Invest in relationships with customers and key stakeholders and improve collaboration with "one team" mentality.
- Interact between candidates and hiring managers on business required activities, ensure follow-up on candidate and hiring managers requirements through delivery.
- Boost hiring managers awareness and adoption of cohort hiring processes.
- Act as the escalation point of contact to triage and resolve outstanding issues.
- Lead and troubleshoots incidents through identifying bottlenecks, opportunities for optimization, and demands.
- Deliver high-quality solutions with a focus on innovation and stability for our customers (candidate/new hire, hiring managers and other stakeholders).
- Ensure candidate and hiring manager preferences, feedback/service requests are collected and measured regularly.
- Identify and communicate business needs for future cohort hiring product development and deploy the ideas to key stakeholders such as candidates/new hires, hiring managers, recruiters, and business leaders.
- Leverage analytics and usage patterns to better predict issues and take proactive actions to serve our customers.
- Ensures data integrity throughout the end-to-end process.
- Lead and mentor less-experienced team members in location(s).
Required qualifications, capabilities, and skills
- Strong background in recruiting, program management and technology preferred with an understanding of key technology areas within financial services.
- Ability to negotiate with others, solve problems and empathize with customers.
- Ability to influence and build relationships across all levels of the organization and drive change through promoting a culture of collaboration across organizational boundaries.
- Ability to analyze and synthesize information, course-correct and adapt, and constantly iterate on the approach to ensure successful delivery of the processes
- Proven leader with high degree of initiative and autonomy with demonstrated ability to make strategic decisions, take accountability for those decisions while candidly challenging the status quo to drive positive business outcomes
- Excellent presentation, written and verbal communication skills
- Comfortable delivering new concepts and solutions, often forging through uncharted territory
- Passion for new hire experience, business strategy and processes, continuous learning, diversity, equity, and inclusion
- Understand risk and reputational issues - ability to identify, address and escalate in a timely fashion
- 7+ years of Experience in Recruitment/ Human Resources; Program and Change management experience
- Ability to function well in a fast-paced and dynamic work environment
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.