Do you enjoy working in a production-based environment that allows you to help evaluate and coach front line associates and offers career growth?
As a Transaction Specialist IV in Global Document Services at JPMorgan Chase you will be primarily responsible for overseeing the entire process of producing credit cards, statements, including quality control, managing production workflows, resolving complex issues, and ensuring compliance with regulations, all within a fast-paced production environment; essentially acting as a lead or supervisor for the card production team, often with significant decision-making authority.
Job responsibilities
- Monitor and manage the entire card production and statements mailing process, ensuring timely completion of orders and meeting production targets.
- Perform thorough quality checks on produced cards and statements to identify and address any errors or inconsistencies.
- Identify and resolve complex issues that may arise during production, including equipment malfunctions or data discrepancies.
- Coach and mentor junior team members, assigning tasks, and ensuring efficient workflow within the production line.
- Ensure adherence to all relevant regulations and internal policies and standard operating procedures regarding card and statements production.
- Review production data to identify trends, areas for improvement, and potential risks.
- Provide regular updates on production metrics and performance to management.
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Required qualifications, capabilities, and skills
- Strong attention to detail
- Technical proficiency
- Leadership skills
- Problem-solving abilities
- Compliance knowledge
Work Schedule: Tuesday - Saturday 2:00pm - 10:30pm
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.