• Legally affix notary seals on completed documents
• Conduct research, collect, and interpret data to guide business decision-making
• Prepare and maintain documentation, including managing mail
• Resolve mail exceptions and document customer account activities
• Manage high-level escalated problems with good judgment
• Make quick and effective decisions on behalf of the customer
• Prioritize work to ensure efficiency
• Communicate effectively with external and internal customers and assist the team in other Auto Fulfillment processes, including making outbound calls to customers and/or third parties

Required qualifications, capabilities, and skills:
• HS Diploma or GED required
• Licensed Notary in Louisiana
• Team player with flexibility for shifting schedules
• Ability to meet quality and productivity standards
• Adherence to regulatory and compliance controls and policy requirements
• Strong problem-solving, analytical, and decision-making skills
• Excellent written and verbal communication skills
• Ability to multitask, including typing while reading and viewing multiple screens
• Willingness to work in a fast-paced, high-volume environment
• High sense of urgency
• This is an onsite position

Preferred qualifications, capabilities, and skills:
• Strong knowledge of banking industry business structures is a plus
• Previous experience in motor vehicle operations preferred
• Strong previous customer service experience strongly preferred
• Working knowledge of Microsoft Office products, including Word and Excel

Schedule: Monday - Friday, 8 a.m. - 5 p.m.

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.