Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Transactions Specialist, you play a pivotal role in maintaining the strength and resilience of JPMorgan Chase. You contribute to the firm's growth in a responsible manner by foreseeing new and emerging risks, and applying your expert judgement to address real-world challenges that affect our company, customers, and communities. Our culture encourages innovative thinking, challenging the status quo, and striving for best-in-class performance.
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Job Responsibilities:
- Carry out a detailed review of Collateral Documents for completeness in a timely manner.
- Refer problems / Identify issues on assigned queues and escalate occurrences to the team leader or supervisor.
- Ensure adherence to departmental policies and procedures.
- Research miscellaneous items and identify appropriately based on research performed; escalate discrepancies, all within established guidelines, corporate policies, and standards.
- Ensure adherence of operational procedures to complete tasks in an accurate and timely manner.
- Evaluate and analyze data from multiple sources in a fast-paced environment.
- Act as a Subject Matter Expert in the team.
- Refer problems / Identify issues on assigned queues and escalate occurrences to the team leader or supervisor.
- Adapt to changing needs & deadlines and remain calm when under pressure.
- Handle multiple assignments without compromising on Quality and TAT.
Required Qualifications, Skills and Capabilities:
- Bachelor's Degree with 3 years of work experience (preferably with Banking Industry/Back Office Operations)
- Excellent MS office Skills
- Must exhibit keen attention to detail and a sense of urgency
- Ability to work in a deadline driven environment and tight Service Level Agreements
- Flexible to work in any shifts
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.