Job Title: Transactions Analyst - Confirmations
Short Description: Join our Legal Response Operations team as a Transactions Analyst in Bengaluru, where you will play a key role in managing and improving the Confirmations process. This position requires strong leadership, communication, and analytical skills to ensure operational excellence and customer satisfaction.
Posting Description: Legal Response Operations (LRO) is a global organization that partners with Asset Management, Commercial Banking, and Corporate & Investment Bank. We are seeking a Transactions Analyst to join our Confirmations team in Bengaluru. The role involves supervising daily operations, implementing process improvements, and ensuring compliance with regulatory requirements. The ideal candidate will have a strong background in financial services and excellent communication skills.
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Job Responsibilities:
- Supervise day-to-day operations to ensure key operational parameters are met.
- Lead the identification and implementation of technology and process changes to improve efficiency.
- Review controls for manual processes to eliminate processing errors.
- Serve as a Quality Specialist working on multiple queues within Confirmations.
- Motivate and support the team as a key member of the department leadership.
- Communicate and influence behavior upstream and with partners to showcase achievements and improve results.
- Manage administrative activities for consultants.
- Participate in and/or run team and group meetings.
- Handle escalations and manage queries effectively.
- Liaise with key stakeholders and subject matter experts, including Compliance, Investment Bank, Treasury Services, Consumer Bank, Technology, Legal, and Internal Audit for various business and functional tasks.
- Possess strong knowledge of Confirmations and financial products.
Required Qualifications, Capabilities, and Skills:
- Bachelor's degree required (business discipline preferred).
- Minimum 4 years of experience in the Financial Services industry, preferably in Confirmations and related products.
- Strong control mindset and adherence to business ethics.
- In-depth experience with OTC, Treasury, Loan products, and global markets.
- Extensive working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
- Strong written and verbal communication skills with the ability to deliver direct feedback.
- Excellent organizational and time management skills.
- Ability to handle multiple priorities and meet deadlines.
- Customer-centric approach with an eye for detail and time management skills.
Preferred Qualifications, Capabilities, and Skills:
- Familiarity with legal documents and experience in driving global initiatives.
- Previous experience with JPMC is preferred but not required.
- Prior training-related experience is strongly preferred.
Hours of Work: Employees will work based on US production schedules or pre-U.S. time shifts, depending on business requirements. Workdays are Monday to Friday, with additional Saturdays from January to April as needed.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.