Enter Custom Internal Posting Description
Short Description for Internal Candidates
Fee billing analyst who will be processing complex tickets which exception out and control reports.
Description for Internal Candidates
Position Summary
An Operations [Process Professional] is accountable for supporting an Operations function that consistently strives to re-envision processes to meet increasingly complex client and industry demands. Collaboration with Technology and J.P. Morgan [Strategic Product Owners] is key to maintaining alignment with the business strategy.
Success in the role depends on being able to embrace an environment of continual innovation based on data interpretation, customer / stakeholder interviews and adopting latest digital technologies to delight clients and maximize profitability.
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Positive business impact needs to be evidenced through key performance indicators to demonstrate the value of the role to the business.
Core Skills and Behaviours
Data & Tech Literacy - Leverages data analytics and digital skills to create new insights and deliver well designed applications that together support business transformation
- Proficient in using desktop tools to source, extract, transform and present data using appropriate charts which provide business context and recommendations for action
- Proficient in using desktop tools to source, extract, transform and present data using appropriate charts which provide business context and recommendations for action
- Understands data management techniques & practices, including data governance, lineage, and data quality management
- Builds practical knowledge of digital tools (RPA, OCR, etc.) and how they can be deployed to address inefficiencies in day-to-day processes
- Engages in planning, testing and implementing projects using digital tools and data analytics
Market & Product Knowledge - Demonstrates a thorough understanding of our products, systems and end to end processes, and keeps abreast of market and industry trends
- Acquires detailed knowledge of applicable product definitions & operating procedures, including upstream and downstream process flows
- Understands applicable systems landscape and the main features and functionality of each key application
- Demonstrates understanding of how JPM Businesses interact
- Develops awareness of current industry practices & regulations applicable to the current role
- Has awareness of upcoming industry and regulatory changes and understands how they will impact current operating models
Continuous Improvement - Applies innovation and design thinking techniques to continually challenge and improve the efficiency, scale, and resilience of our operating processes
- Acquires detailed knowledge of applicable product definitions & operating procedures, including upstream and downstream process flows
- Understands applicable systems landscape and the main features and functionality of each key application
- Demonstrates understanding of how JPM Businesses interact
- Develops awareness of current industry practices & regulations applicable to the current role
- Has awareness of upcoming industry and regulatory changes and understands how they will impact current operating models
Client Engagement & Collaboration - Builds trust-based relationships with clients and internal stakeholders in order to deliver on a positive client experience
- Acquires detailed knowledge of applicable product definitions & operating procedures, including upstream and downstream process flows
- Understands applicable systems landscape and the main features and functionality of each key application
- Demonstrates understanding of how JPM Businesses interact
- Develops awareness of current industry practices & regulations applicable to the current role
- Has awareness of upcoming industry and regulatory changes and understands how they will impact current operating models
Teamwork & Leadership - Engages in practices that inform, empower and enable team members to optimally deliver against their business goals
- Acquires detailed knowledge of applicable product definitions & operating procedures, including upstream and downstream process flows
- Understands applicable systems landscape and the main features and functionality of each key application
- Demonstrates understanding of how JPM Businesses interact
- Develops awareness of current industry practices & regulations applicable to the current role
- Has awareness of upcoming industry and regulatory changes and understands how they will impact current operating models
Risk, Controls & Conduct - Champions our How We Do Business culture at all times, and applies a preventative controls mind-set wherever possible to manage & mitigate risk
- Acquires detailed knowledge of applicable product definitions & operating procedures, including upstream and downstream process flows
- Understands applicable systems landscape and the main features and functionality of each key application
- Demonstrates understanding of how JPM Businesses interact
- Develops awareness of current industry practices & regulations applicable to the current role
- Has awareness of upcoming industry and regulatory changes and understands how they will impact current operating models
Qualifications, Experience & Attributes
- Graduate / Post Graduate, with experience in Banking / Financial Services
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.