The Claims and Investigations Department forms part of IMOS (Investment Middle Office Services) which manages the Claims Process for the client. This team covers all aspects of the Claims process and includes investigating causes of overdrafts, determining -- together with the different processing teams - liability on losses to client accounts, initiating claims to third parties, and processing compensation.
As a Trade Servicing Analyst in the Investment Middle Office Service, you will be responsible for managing the Claims Process for our clients. This includes investigating causes of overdrafts, determining liability on losses to client accounts, initiating claims to third parties, and processing compensation. You will work closely with different processing teams and liaise with counterparties with a high degree of professionalism and competence. This role provides an opportunity to enhance your skills in custody & fund services, markets or prime brokerage operational experience, and offers a chance to work in a dynamic and changing business landscape.
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Service Delivery Management
- Operational coordination across multiple sites: primarily Mumbai and UK. Some interaction with Bangalore may be required
- Enhance the quality and risk culture by ensuring proper management of daily production control and risk management tools
- Act as point of contact for IMOS UK and stakeholders, and escalations impacting services to IMOS UK Clients
- Delivery and monitoring of effective MIS tools and reporting to enable best practice production management
- Support ongoing resiliency strategy and testing
- Assist and support IMOS global team in any Client, Internal or Technology change
Job Responsibilities:
- Investigating all overdrafts to establish reasons, providing detailed and accurate commentary suitable for the client that is too be completed within tight SLA (service- level agreement) and responsible for reporting overdraft MIS
- Gathering client comments on the overdrafts from the previous day and updating /investigating further as necessary and downloading of various reports throughout the day which feed upstream systems
- Investigating and responding to client queries in a timely manner and daily maintenance of CIMS
- Investigating and processing claim cases where interest has been charged due to overdraft, claims arising from value date differences and other market claims. Ensuring any Claim is investigated in the correct manner within ISITC guidelines to ensure compensation amounts can be claimed for the accounts
- Liaising with counterparties with a high degree of Professionalism and Competence in order to establish and push for the correct liable party to recompense the affected client/fund
- Supporting key stakeholders on the status of Claims and providing assistance when needed
- Meeting and Following up with internal teams, ensuring accurate detail is presented and discussed to ascertain the correct liable party all within ISITC guidelines/timelines
- Produces Metrics Needed on the status of Interest Claims
- Reporting weekly claims to the client and managing weekly claims MIS for internal IA teams
- Communicating at all levels in both verbal and written forms to various counterparties and stakeholders
- Monitoring high risk areas with an ability to escalate
Required qualifications, skills and capabilities:
Core Abilities:
- Managing excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff
- Ability to work closely with business partners and interact with all staff levels and is flexible, follow tight deadlines, organize and prioritize work
- Working on large scale experience, multi-stream programs with strategic thinking coupled with practical execution
- Strong analytical and problem-solving skills including taking the initiative to drive change and enhance controls
- Ability to manage through a changing business landscape
- Candidate must have a control focused agenda, and a thorough understanding of program/project ris and Anticipate issues and proactively drive initiatives to ensure results
People and Communication
- Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
- Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
- Leadership with proven ability to manage by influence to promote change with proactive in identifying and escalating issues
Business and Subject Matter Knowledge
- Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or Fund Services with Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives and Excellent Root Cause Analysis in investigating Claims via a Reconciliation System
Education and Certifications
- Bachelor's Degree required or equivalent
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.