The Control Management organization is seeking a professional to use your analysis, reporting, and defect management skills within our suite of Operational Risk Management applications to support our Users, Business, and Organization. This is an opportunity to learn, and eventually lead, within a global support team focused on the firm's management of Operational Risk and Reporting. You will communicate with a high level of detail to senior stakeholders, end users, and technology partners on all production Incidents/Issues. You will also partner with Technology to document bugs and prioritize fixes through production deployments.
As an Associate in the Control Management organization, you will be part of a dynamic global team. Your role will involve analyzing application issues, suggesting solutions, and reporting to senior management. You will also have the opportunity to support production deployments through smoke testing. This role offers the chance to work with highly motivated team members and contribute to our firm's operational risk management and reporting.
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Job Responsibilities
- Report on key performance indicators and metrics of client support teams.
- Analyze user and application data and interpret data into useful, insightful information.
- Review data, identify trends, communicate findings and provide solutions for identified problems.
- Lead Triage meetings to review application defects and plan for their Production Release.
- Communicate, both verbally and written information to senior stakeholders, end users, and technology partners on all production Incidents/Issues with a high level of detail
- Partner with Technology to document bugs and prioritize fixes through production deployments
- Partner with Product Owners by recommending enhancements to existing processes and system by analyzing user data
- Partner with the Data Quality and Metadata management teams to ensure the application data is accurate, consistent, timely, etc. for our users to consume
- Oversee a portfolio of monitoring such as SLA, Performance, Data Quality, and Incidents to ensure identification, documentation, and resolution of all exceptions raised.
- Document support issues, procedures, operating models, and ensure knowledge bank is continuously updated with relevant material
- Create user and application reports using visualization tools such as tableau.
Required qualifications, capabilities and skills
- 2 years reporting experience required using data analytics and business intelligence tools such as Tableau/Alteryx/Cognos
- Excel proficiency (Pivots, V-Lookups, and Formulas)
- Experience with Tableau or other BI dashboard tools.
- General knowledge of ETL processes
- Experience with creating meaningful charts, graphs, or other data visualizations
- Experience in an Application Support/Client Service or Business Analyst/Product Owner role performing issue analysis and understanding monitoring requirements
- Experience with ticketing and triage/defect management
- Strong control background, process improvement and project management experience
- Strong communication skills, including oral, written and presentation
- Problem solving skills
- Excellent written and verbal communication
Preferred qualifications, capabilities and skills
- Intermediate knowledge of one or more relevant programming languages and tools is a plus (e.g., Python, R, Perl, SQL, Alteryx, IDQ)
- Strong working knowledge of Agile methodology and product delivery
- Strong customer service and support focus with a desire to deliver a high-quality service
- Self-motivated and highly professional with ability to lead and take ownership and responsibility
- Ability to multi-task, work under pressure and to tight deadlines
- Fast learner, energetic and enthusiastic
- Adaptable and flexible to business demands
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.